Jocelyn Rodriguez
Bend
Summary
Dynamic and detail-oriented professional with extensive experience in customer engagement and food preparation. Proven ability to enhance customer satisfaction through effective communication and menu knowledge. Skilled in cash register operation and maintaining food safety compliance, ensuring a safe and organized environment for both staff and patrons. Skilled at operating in fast paced environments with demanding objectives for sales, service, and quality.
Overview
9
9
years of professional experience
Work History
Cafe Lead
The High Desert Museum
08.2020 - 01.2025
- Opened and Closed cafe according to daily checklists to keep establishment safe, organized and customer-ready.
- Made sure everyone was assigned a position at the start of the day.
- Overlooked prepping duties by associates, and helping or cooking for customers if needed.
- Gave lunch and breaks at appropriate times for associates and if needed.
- Counted out money and receipts at the end of the day.
- Restocked food, utensils and supplies throughout each shift.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Assisted cook with prep work including cutting vegetables and preparing entree's.
Receptionist
Ashley Furniture Homestore
02.2020 - 03.2020
- Answered and directed incoming calls using multi-line telephone system.
- Entered data in company software to keep records of previous client purchases and information.
- Prepared, complied and filed documents as well as reports presented to various parties.
- Rendered information to callers and drafted office emails.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Input and purchased client orders.
Cashier
TJX Companies
04.2018 - 07.2019
- Answered incoming telephone calls to provide information about products, services, store hours, directions and polices.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Unboxed new merchandise and restocked shelves in organized arrangements to promote items.
- Worked closely with front-end staff to assist customers.
Cashier, Hostess, Server
Abe's Cajun Market
09.2015 - 01.2018
- Checked patrons' identification to ensure age requirements for alcohol.
- Assisted individuals in selecting meal options, and recommended alternative items for those with food allergens.
- prepared and maintained the salad bar by checking temperatures, and restocking food.
- Cleaned dining area between guests.
- Restocked nonperishables, condiments and napkins from inventory.
- Managed closing duties, including restocking items and reconciling cash drawer.
Education
Cosmetology License - Cosmetology
Paul Mitchell The School
Houston, TX05-2019
Clear Brook High School
Friendswood, TX06-2017
Skills
- Customer engagement
- Food preparation
- Food safety compliance
- Listening skills
- Customer assistant
- Detail-oriented
- Flexible schedule
- Cash register operation
- Loss prevention
- Menu knowledge
Timeline
Cafe Lead
The High Desert Museum
08.2020 - 01.2025
Receptionist
Ashley Furniture Homestore
02.2020 - 03.2020
Cashier
TJX Companies
04.2018 - 07.2019
Cashier, Hostess, Server
Abe's Cajun Market
09.2015 - 01.2018
Cosmetology License - Cosmetology
Paul Mitchell The School
Clear Brook High School
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