JOCELYN RODRIGUEZ
Brownsville
Summary
Organized and detail-oriented Medical Office Specialist with experience in front-desk operations, appointment scheduling, patient communication, and insurance-related tasks. Proven ability to thrive in fast-paced healthcare and service environments while maintaining professionalism, accuracy, and excellent patient care. Bilingual in English and Spanish.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Superior Auto Spa
10.2023 - 02.2025
- Greeted and assisted clients daily, creating a welcoming environment and improving overall customer satisfaction.
- Managed incoming calls and inquiries, providing accurate information and directing requests efficiently.
- Coordinated appointment schedules, optimizing workflow to maximize service efficiency and client convenience.
Customer Service
Vexus
03.2022 - 08.2023
- Demonstrated exceptional customer service skills when interacting with clients.
- Communicated clearly with clients to resolve concerns and ensure satisfaction.
- Maintained knowledge of products and store procedures to support efficient service.
Education
Associate in Science (A.S.) - Medical Office Management
Texas Southmost College
Texas12.2025
Skills
- HIPAA awareness
- Appointment scheduling
- Customer/Client relations
- Insurance verification
- EMR/EHR
- Telephone skills
Certification
- Insurance and coding specialist
- Medical Office Assistant
LANGUAGES
English - Advanced
Spanish - Advanced
Timeline
Receptionist
Superior Auto Spa
10.2023 - 02.2025
Customer Service
Vexus
03.2022 - 08.2023
Associate in Science (A.S.) - Medical Office Management
Texas Southmost College