Jocelyn Rodriguez Balderas
Summary
Dynamic Functional Consultant with a proven track record at Oracle NetSuite, enhancing system efficiencies and client satisfaction through expert ERP implementations and strategic business process analysis. Excelled in stakeholder management and software solutions, achieving significant productivity gains. Skilled in team communication and data migration, consistently delivering beyond expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Functional Consultant
Oracle NetSuite
01.2023 - Current
- Specialized in facilitating client adoption of new systems like Field Service Management, Payroll, and ERP through hands-on training and interactive workshops.
- Delivered high-quality results by implementing best practices in functional consulting methodologies and tools.
- Streamlined data integration for faster decision making with thorough data mapping exercises.
- Increased system stability through rigorous testing and validation of software enhancements before deployment.
- Conducted gap analyses to identify areas of improvement in existing systems or processes, leading to increased productivity and user satisfaction.
Technical Support Specialist
Handshake Software
06.2022 - 10.2022
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Utilized a variety of tools and documentation to efficiently troubleshoot issues while ensuring internal documentation remains current and accurate
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
Education
BBA - Business Management
Texas State University
San Marcos, TX05-2022
Skills
- Software implementation
- Business process analysis
- ERP expertise
- Business workflows
- Transition management
- Team communication
- Stakeholder management
- Solution implementation
- Workflow configuration
- Data migration
- Client training
- Resource planning
- Client engagement and support
- Process review
- Project scope assessment
Certification
NetSuite Certified Administrator
NetSuite Certified Financial User
NetSuite Certified SuiteFoundation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Functional Consultant
Oracle NetSuite
01.2023 - Current
Technical Support Specialist
Handshake Software
06.2022 - 10.2022
NetSuite Certified Administrator
NetSuite Certified Financial User
NetSuite Certified SuiteFoundation
BBA - Business Management
Texas State University
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