Jocelyn Rodriguez Jorge
Sales Professional
San Mateo,CA
Summary
Proactive and experienced Property Management Professional with a strong background in luxury residential real estate sales and commercial property management, property maintenance, and resident relations. Adept at using independent judgment to ensure smooth day-to-day operations, regulatory compliance, and a safe, well-managed living environment. Skilled in managing diverse populations and leading on-site teams to meet and exceed organizational goals while upholding high standards of professionalism and customer service.
Overview
9
9
years of professional experience
Work History
Home Sales Advisor/Licensed Lead Agent
Redfin
Remote
02.2021 - 06.2022
- Utilized consultative selling skills to deepen customer relationships and grow account revenue.
- Boosted lead conversion rates by over 10% by conducting thorough needs assessments.
- Delivered high quality sales presentations to customers leading to 33% customer close rates.
- Prepared comparative market analysis to estimate property values.
- Provided client guidance regarding market conditions, mortgage options, and legal requirements.
- Maintained current and accurate CRM database of prospective customers.
- Successfully identified opportunities for upselling resulting in significant increases in brand loyalty.
Property Administrator
Essex Property Trust/Embarcero Capital
San Mateo, CA
09.2015 - 12.2019
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Coordinated maintenance schedules and worked closely with vendors and service providers.
- Created weekly vacancy reports and monthly rent roll summaries.
- Managed the maintenance of common areas, such as landscaping and other shared spaces.
- Coordinated with contractors for repairs and renovations to the property.
- Responded quickly to emergency situations involving the property.
Sr. Community Consultant (Stabilized & Lease-up)
AvalonBay Communities
Foster City, CA
04.2013 - 03.2015
- Exceeded sales goals by 20% through strategic prospecting and effective closing techniques.
- Elevated overall customer satisfaction scores by 30%.
- Planned, scheduled and coordinated general maintenance or repairs for tenants.
- Successfully created and implemented various community events increasing resident retention.
- Handled rent collection, lease processing, resident certification and lease renewal negotiations.
- Monitored tenant violations of lease terms and took appropriate action when necessary.
- Resolved tenant complaints promptly and professionally.
- Built brand loyalty by delivering stellar leasing experiences to both prospects and residents.
- Experienced with various CRM and software programs including Yardi, MRI, OnSite, RentCafe, AppFolio, and RealPage.
Skills
- Sales and marketing
- Prospect management
- Sales negotiation
- Workflow management
- Property inspections
- Event planning
- Emergency response coordination
- Building security management
Timeline
Home Sales Advisor/Licensed Lead Agent
Redfin
02.2021 - 06.2022
Property Administrator
Essex Property Trust/Embarcero Capital
09.2015 - 12.2019
Sr. Community Consultant (Stabilized & Lease-up)
AvalonBay Communities
04.2013 - 03.2015
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