Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jocelyn Rodriguez Jorge

Denver,CO

Summary

Results driven Sales and Administrative Professional with over 7 years of experience in luxury sales. Highly skilled in identifying customer needs and recommending solutions resulting in increased sales and customer satisfaction. Proven track record of exceeding sales goals and improving brand loyalty. Adept at using multiple tools and systems to multitask and meet sales quotas.

Overview

12
12
years of professional experience

Work History

English Tutor

Preply
03.2023 - 06.2025
  • Developed and implemented effective teaching plans to facilitate student learning.
  • Consistently received SuperTutor status and a 5-star ratings.
  • Implemented innovative strategies to improve student retention and engagement rates.
  • Strengthened student retention 50% by providing tailored feedback at each lesson.
  • Introduced vocabulary expansion exercises to broaden students' language proficiency.
  • Collaborated with students to identify strengths and areas for improvement in language skills.

Senior Community Consultant

AvalonBay Communities
04.2013 - 06.2024
  • Exceeded sales goals by 20% through strategic prospecting and effective closing techniques.
  • Regularly achieved an over 50% conversion rate amplifying overall annual sales revenue.
  • Consistently Improved property vacancy rates by over 25%
  • Elevated overall customer satisfaction scores by 30%.
  • Enhanced lead generation by over 6% by implementing creative strategies.
  • Resolved tenant complaints promptly and professionally.

Home Sales Advisor

Redfin
02.2021 - 06.2022
  • Utilized consultative selling skills to deepen customer relationships and grow account revenue.
  • Boosted lead conversion rates by over 10% by conducting thorough needs assessments.
  • Delivered high quality sales presentations to customers leading to 33% customer close rates.
  • Consistently exceeded monthly and annual sales goals by 15%.
  • Successfully identified opportunities for upselling resulting in significant increases in brand loyalty.
  • Collaborated with agents to streamline communication and enhance client service experiences.
  • Facilitated virtual and in-person property tours, ensuring seamless customer engagement.

Education

Bachelor of Science - Economics

San Francisco State University
San Francisco, CA

Skills

  • Customer Service
  • Customer Engagement
  • Customer Relationship Building
  • Brand Storytelling
  • Consultative Selling
  • Prospecting
  • Product Knowledge
  • Adaptability and Flexibility

Languages

English

Timeline

English Tutor

Preply
03.2023 - 06.2025

Home Sales Advisor

Redfin
02.2021 - 06.2022

Senior Community Consultant

AvalonBay Communities
04.2013 - 06.2024

Bachelor of Science - Economics

San Francisco State University

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