Jocelyn Rodriquez

• Responsible for taking patient orders through CBORD. Making sure the patients are content with food options and have well balanced meals within their possible dietary restrictions.
• Responsible in building patient trays accurately and in a timely manner.
• While in Cafe area making variety of omelettes wraps eggs, bacon, hash browns, brewing coffee, maintaining steam line, swapping over to lunch, grabbing the entree for the day, the sides, soups, and ringing out through POS system.
• Responsible for delivering patient trays, making sure it is going to the correct patient rooms and confirming patient identification/MRN for patient safety.
• Supports other kitchen positions from the line, dish pit, office to cafe/ retail areas.
• Always maintains communication with kitchen office, dieticians and supervisors through verbal or written communication through EPIC. For example, if theres any changes with patients meals, If patients are unhappy with meal plans or if patients have changed rooms without computer notifying the office.
• Responsible for stocking and cleaning my work area, grills, steam tables, food counters, fridge in kitchen and fridges in nourishment rooms on patient floors.
• Participated in training sessions to enhance knowledge of nutrition policies and procedures.
• Increased patient satisfaction through attentive service and timely delivery of meals.
• Monitored food safety practices, ensuring compliance with health regulations. Always checking the Quality of food and Temperature of food.

I go above and beyond for my patients and customers and that shows in the work that I put out.

• Providing excellent customer service by greeting guests, taking orders through the POS system and ensuring satisfaction.
• Maintaining both Drive-Thru and front counter areas at the same time.
• Accurately making customer beverages and food items accurately and in a timely manner. Brewing coffees, espresso, cappuccinos, frozen drinks, iced drinks, hot food items and pastries.
• Cleaning all areas from counters, donut racks, coffee pots, sink areas, replenishing and baking goods for the day.
• Responsible for closing store, throwing away goods, taking out trash and counting and closing POS systems.

• Serving food to students grade K-12 , Staff and faculty according to established procedures.
• Operation of Kitchen equipment ovens, large dishwashers Etc.
• Responsible for setting up lunch line from steam tables to utensils, trays and condiments.
• Practiced portion control based on grade group according to FDA Nutritional standard and regulation.
• Responsible for maintaining a clean serve line and utensil areas.
• Always keeping track of kids with certain allergens from wheat to peanuts making sure they're not carelessly exposed to said allergen.

• Processed high volumes of transactions accurately and efficiently in busy retail environment.
• Maintained organized cash register, ensuring proper handling of currency and receipts.
• Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
• Resolved customer complaints effectively, fostering loyalty and repeated business interactions.
• Helped customers complete purchases, locate items, and join reward programs.
• Stocked Kinray pharmaceuticals.
• Took balloon orders, designed bouquet of balloons for birthdays, graduations, proposals or just because events. Sometimes even delivered the orders too.

• Crafted high-quality sandwiches while adhering to food safety standards.
• Trained new team members on sandwich preparation techniques and customer service expectations.
• Maintained cleanliness of work area, ensuring compliance with health regulations.
• Assisted in inventory management, monitoring stock levels, and reducing waste.
• Collaborated with team members to enhance workflow and improve service speed.
• Cut and prepared a variety of cold cuts and veggies.
• Counted, Proofed and baked varieties of different breads, and cookies.