Jocelyn Rojas
Key West,FL
Summary
Dedicated professional with a passion for community service and a strong nurturing instinct. Known for exceptional customer service skills and the ability to connect with people of all ages. Experience as a caregiver, teacher, and cashier, demonstrating a commitment to helping others. Fluent in English and Spanish.
Experienced with overseeing night operations in hotel setting, ensuring smooth and efficient processes. Utilizes excellent leadership and communication skills to manage staff effectively and address guest needs promptly. Track record of maintaining high standards of safety and security, ensuring pleasant and secure environment for all guests.
Hospitality professional bringing wealth of experience in overseeing night operations and ensuring exceptional guest services. Known for collaborative approach and reliable adaptabilitycontributing to seamless night shifts. Proficient in team management and conflict resolutionvalued for fostering supportive and results-driven environment.
Overview
8
8
years of professional experience
Work History
Night Manager
La Concha Key West Autograph Collection
11.2024 - Current
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Trained and mentored new and existing staff to achieve best practices.
- Improved team morale, conducting regular training sessions on customer service and conflict resolution.
Server
Hard Rock Cafe
01.2021 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Front Desk Agent
La Concha Key West Autograph Collection
03.2024 - 09.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Teacher Assistant / CYP Program
Navy Base Key West, FL
06.2017 - 12.2021
- - Planned and implemented daily indoor and outdoor activities for 10 children aged 0-3 years, fostering their developmental progress.
- - Ensured a clean and safe learning environment that exceeded state standards, prioritizing the safety and wellbeing of all children.
- - Established effective communication channels with parents through daily phone calls and emails, maintaining positive relationships.
Education
High School Diploma -
Florida Keys Community College
CPR Certified - undefined
Child Development Associates
Skills
- - Fast learner
- - Detail-oriented
- - Multitasking skills
- - Customer-focused
- - Bilingual (English/Spanish)
- - Excellent communication skills
- - Microsoft Word proficiency
- - Teamwork
- People management
- Complaint handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Night Manager
La Concha Key West Autograph Collection
11.2024 - Current
Front Desk Agent
La Concha Key West Autograph Collection
03.2024 - 09.2024
Server
Hard Rock Cafe
01.2021 - 11.2024
Teacher Assistant / CYP Program
Navy Base Key West, FL
06.2017 - 12.2021
CPR Certified - undefined
Child Development Associates
High School Diploma -
Florida Keys Community College
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