Jocelyn Rojo
Lufkin,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Heart Institute Of East Texas
07.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Collected all forms of payments, processed transactions and updated relevant records.
Specialist
Home Depot
09.2024 - 08.2025
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Implemented customer feedback system to inform product development.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Children With Special Health Care Needs
Angelina Health and Cities District
05.2021 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Science - Human Development And Family Studies
Stephen F. Austin State University
Nacogdoches, TX08-2026
Bachelor of Science - Respiratory Theraphy
Angelina College
Lufkin, TX05-2025
Skills
- Organization skills
- Time management
- Telephone skills
- Verbal and written communication
- Office administration
- File management
- Customer service
- Friendly, positive attitude
- Teamwork and collaboration
- Multitasking
- Dependable and responsible
- Critical thinking
- Calm under pressure
- Decision-making
- Airway management
- Arterial blood gas analysis
- Patient education
- Respiratory care protocols
- Patient care documentation
- Medical record documentation
- Physical assessments
- Patient instruction
- Coaching and mentoring
- Infection control
- Equipment cleaning
- Medical terminology
- Basic life support
- Recording vital signs
- HIPAA
- Behavior redirection
Certification
- Certified Basic Life Support Provider, American Heart Association - 6/2024 to 6/2026
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Receptionist
Heart Institute Of East Texas
07.2025 - Current
Specialist
Home Depot
09.2024 - 08.2025
Children With Special Health Care Needs
Angelina Health and Cities District
05.2021 - 10.2022
Bachelor of Science - Human Development And Family Studies
Stephen F. Austin State University
Bachelor of Science - Respiratory Theraphy
Angelina College