Jocelyn Roman
Maitland,FL
Summary
Goal-oriented recruiting and administrative professional motivated to achieve demanding targets under tight deadlines. Excels at prioritizing and following through on tasks, recognized and promoted for the ability to complete tasks, manage others and positive leadership influence.
Overview
13
13
years of professional experience
Work History
(Remote) National Recruiter
Jackson Nurse Professionals
07.2022 - Current
- Full Life Cycle Recruiting: Sourcing, Onboarding, Managing, Off Boarding
- Maintained Desk of 20+ nurses, reached 20 well before one year of recruiting and exceeded all recruiting goals set by JNP.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Verified applicant references and employment details.
- Developed recruiting strategies to identify qualified candidates and built solid network of nurses resulting in a desk built largely on referrals.
- Working with RN's on contract, dealing with complaints, workplace issues, attendance issues and in some cases administering discipline not limited to but including terminating RN from their contract.
(Remote) Associate Patient Account Representative
Northwell Health
09.2019 - 07.2022
- Proficient in Cerner Soarian and GECB
- Electronically submitted bills according to compliance guidelines.
- Posted payments and processed refunds.
- Researched billing errors and discrepancies to initiate corrective action.
- Performed charge and payment entry; also performs coding and ensures accurate completion of coding for all assigned physician specialties
- Worked closely and built relationships with physicians and office managers so when discrepancies were identified for correction, they are able to be resolved.
Medical Billing Specialist
Deepak Nanda MDPC
11.2017 - 09.2019
- Used E-Clinical Works to assign procedure and diagnostic codes to patient records for billing purposes
- Interacted with physicians and other healthcare staff to ask questions regarding patient services and ensure chart accuracy
- Reviewed patient charts to better understand health histories, diagnoses and treatments
- Utilized active listening, interpersonal and telephone etiquette skills when communicating with others
- Completed Worked Compensation Forms
Part Time Store Support Coordinator
Stuart Weitzman
11.2018 - 04.2019
- Assisted store manager in keeping records of store sales, ordering supplies, and keeping merchandise organized
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Rotated merchandise and displays to feature new products and promotions
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
(Promoted) Art Department Supervisor
Island Photography
07.2015 - 11.2016
- Completed performance reviews each quarter, offering praise and recommendations for improvement
- Scheduled department employees on a weekly basis, often having to manage call outs, no-shows and schedule conflicts
- Led a comprehensive Art Department training for 10+ staff members at a time
- Assign daily tasks and deadlines to department employees
- Earned management trust by serving as key holder, responsibly opening and closing building
- Coordinated with Customer Service and Data entry departments to assure projects were completed and mailed out within the production timeline
- Oversaw daily operational performance of Design team.
Art Department Associate
Island Photography
04.2013 - 09.2015
- Edited, toned, captioned and uploaded photographs for news publications
- Photographed high-quality images for both print and Internet distribution
- Selected and altered secondary photographic features such as backdrops and lighting
- Archived photographs on computers and servers
- Facilitated weekly studio appointments
- Stepped in when the team was short to make sure all projects were completed and mailed out in a timely manner
- Filled in for the Art Department manager when unavailable, assuming responsibility for the entire department during our busiest times throughout the year
Executive Assistant
Delta Security Services
06.2011 - 04.2013
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
- Ordered and distributed office supplies while adhering to a fixed office budget
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation
- Managed office supplies, vendors, organization and upkeep
- Screened applicant resumes and coordinated both phone and in-person interviews
- Answered and managed incoming and outgoing calls while recording accurate messages
- Organized all new hire, security and temporary paperwork
- Handled confidential and sensitive information with discretion and tact.
Technical Support Representative
Flextronics International/Verizon Wireless
10.2010 - 06.2011
- Provided base level IT support to non-technical personnel within the business
- Remained up-to-date on the latest technologies and solutions applicable to company products
- Assessed client's profiles and aligned them with the best possible products and services to meet their needs
- Enthusiastically participated in job related training
- Followed up with clients to ensure optimal customer satisfaction
- Demonstrated professionalism and courtesy with customers at all times
- Created cases and claims for damaged, lost or displaced packages
- Assisted customers with order placing
- Compiled and accurately entered electronic data
- Engaged users and answered questions on website and in forums
Education
Bachelor of Science - Organizational Leadership
St. Josephs College
ONLINE06.2024
Timeline
(Remote) National Recruiter
Jackson Nurse Professionals
07.2022 - Current
(Remote) Associate Patient Account Representative
Northwell Health
09.2019 - 07.2022
Part Time Store Support Coordinator
Stuart Weitzman
11.2018 - 04.2019
Medical Billing Specialist
Deepak Nanda MDPC
11.2017 - 09.2019
(Promoted) Art Department Supervisor
Island Photography
07.2015 - 11.2016
Art Department Associate
Island Photography
04.2013 - 09.2015
Executive Assistant
Delta Security Services
06.2011 - 04.2013
Technical Support Representative
Flextronics International/Verizon Wireless
10.2010 - 06.2011
Bachelor of Science - Organizational Leadership
St. Josephs College
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