Jocelyn Rowe

❖ Promoting a culture of accountability to meet or exceed the store's goals related to services, boutiques, and retail sales, guest loyalty, payroll, retail shrink and omni-channel initiatives.

❖ Driving company profitability through operational excellence, top-line sales growth, and expense control.

❖ Performing makeup applications, skincare analysis, and product demonstrations.

❖ Attracting, hiring and building a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty.

❖ Supporting all aspects of associate and services professional development, including developing and maintaining their clientele.

❖ Establishing professional peer and brand partner relationships.

❖ Promoting a culture of teamwork and guest service excellence.

❖ Executing the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Core Job Responsibility metrics for the store.

❖ Executing day-to-day inventory control processes.

❖ Communicating and providing feedback to field and services leadership.

❖ Customer Service

❖ Building strong brand relationship with store

❖ Driving top line sales

❖ Teaching brand product knowledge

❖ Consistent Communication & Reporting directly to account coordinator

❖ Producing Strong SPH

❖ Partnering with store team to create successful events

❖ Ensuring stock levels are correct and displays are clean/up to date

❖ Recruiting, interviewing, hiring of all levels

❖ Associate onboarding and training

❖ Coaching, performance management

❖ Management onboarding, training, and development

❖ Strategic planning, building team business acumen

❖ Head of event planning

❖ Coaching and developing of associates / lead cashiers

❖ Brand partnerships, product education

❖ Loyalty training and developing

❖ Recruiting, interviewing, and hiring of associates

❖ Promoted from BA to Key / Key to ASM

❖ Customer Service

❖ Producing Strong KPI’s

❖ Opening / Closing procedures

❖ Training new employees / Coaching & Developing Team

❖ Learning & Teaching Brand Product Knowledge

❖ Consistent Communication reporting directly to Regional Manager

❖ Running shop under Area Manager

❖ Effective Scheduling