Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jocelyn Saenz

Corpus Christi,TX

Summary

Proven leader with extensive experience at Miguel Fernandez, adept in shift management and staff training, enhancing customer satisfaction and streamlining operations. Bilingual with a calm demeanor, excelled in recruitment and mentoring, significantly improving team efficiency and service quality.

Overview

10
10
years of professional experience

Work History

Assistant Restaurant Manager/Head Cashier

Miguel Fernandez
03.2024 - Current
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.

Housekeeper

Self-employeed
06.2020 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Demonstrated flexibility in adjusting work schedule.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.

Drive-Thru Cashier /Assistant Bartender

Miguel Fernandez
02.2014 - 03.2021
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Followed food safety and sanitation guidelines at all times.
  • Assisted customers with menu items and accurate order fulfillment.
  • Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Developed strong communication skills while interacting with diverse clientele daily.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.
  • Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
  • Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.

Education

W.B Ray High School
Corpus Christi, TX

Skills

  • Bilingual (Spanish)
  • Shift Management
  • Staff Training and Development
  • Opening and closing procedures
  • Customer Assistance
  • Training and mentoring
  • Recruitment
  • Calm and Pleasant Demeanor

Languages

Spanish
Native or Bilingual

Timeline

Assistant Restaurant Manager/Head Cashier

Miguel Fernandez
03.2024 - Current

Housekeeper

Self-employeed
06.2020 - Current

Drive-Thru Cashier /Assistant Bartender

Miguel Fernandez
02.2014 - 03.2021

W.B Ray High School

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Jocelyn Saenz