Jocelyn Salas-Robles
San Jose,United States
Summary
Organized and dependable candidate serving diverse needs of patients through active communication and responsive engagement with healthcare services. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliances.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
SimonMed Imaging
05.2022 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns
- Delivered support to medical staff in completion of patient paperwork
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
Certified Pharmacy Technician
Walgreen's Pharmacy
09.2020 - 05.2022
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Collected co-payments or full payments from customers
- Completed paperwork, entering prescription and insurance or billing information into patient profiles
- Assisted in preparation, distribution and storage of pharmaceuticals
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Reviewed and verified customer information and insurance provider information
- Resolved non-routine issues like third-party billing, computer system and customer service issues
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Education
High School Diploma -
Mt. Pleasant High School
San Jose, CA05.2020
Skills
- Verbal and written Communication
- Recordkeeping and Documentation
- Prioritization and Organization
- Medical Terminology
- HIPAA Compliance
- Healthcare Systems Knowledge
Certification
- CPhT Certified Pharmacy Technician
- CPR Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Service Specialist
SimonMed Imaging
05.2022 - Current
Certified Pharmacy Technician
Walgreen's Pharmacy
09.2020 - 05.2022
High School Diploma -
Mt. Pleasant High School
- CPhT Certified Pharmacy Technician
- CPR Certified
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