Jocelyn Sanchez
Oklahoma City
Summary
Hospitality professional with track record of delivering top-tier service in busy dining settings. Adept at juggling multiple tasks while maintaining high level of guest satisfaction. Reliable team player with focus on collaboration and adaptability to changing needs, ensuring smooth operations and positive experiences. Is also experienced with managing administrative and academic support tasks, contributing to efficient operations. Utilizes strong organizational and multitasking skills to handle diverse responsibilities. Knowledge of collaborative work and adaptability ensures effective support in dynamic environments.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Crab City Seafood Wing & Bar
03.2025 - 06.2025
- Cultivated warm relationships with regular customers.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Work Study Student
FabLab
08.2024 - 02.2025
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Utilized strong time management skills to balance multiple responsibilities effectively while maintaining high-quality results.
- Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
- Developed excellent customer service skills through interactions with diverse populations within the university community.
Head Hostess
Amore Italian Cuisine
04.2022 - 12.2022
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
Education
Associate of Arts - Psychology
Odessa College
Odessa, TX05-2026
High School Diploma -
Andrews Education Center
Andrews, TX05-2024
Skills
- Customer service
- Service quality
- Problem-solving
- Cash handling
- Cross-selling and upselling
- Time management
- Computer skills
- Exceptional communication
Accomplishments
- Collaborated with team of five in the development of Odessa College Oraciones
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Timeline
Restaurant Waiter
Crab City Seafood Wing & Bar
03.2025 - 06.2025
Work Study Student
FabLab
08.2024 - 02.2025
Head Hostess
Amore Italian Cuisine
04.2022 - 12.2022
Associate of Arts - Psychology
Odessa College
High School Diploma -
Andrews Education Center
Similar Profiles
Jacqueline KingJacqueline King
Head Waitress at Mr Crab Seafood and BarHead Waitress at Mr Crab Seafood and Bar
Alicia WilliamsonAlicia Williamson
Lead Cashier/Hostess at The Twisted Crab Seafood & BarLead Cashier/Hostess at The Twisted Crab Seafood & Bar
Kiterra DixonKiterra Dixon
Manager at The Twisted Crab Seafood & BarManager at The Twisted Crab Seafood & Bar
Diana M BettencourtDiana M Bettencourt
Inbound Stower at AmazonInbound Stower at Amazon
Augustina GaineyAugustina Gainey
Customer Service Representative at First Security Bank & TrustCustomer Service Representative at First Security Bank & Trust