Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Jocelyn Sanchez-Salinas

New Port Richey

Summary

Dynamic customer service professional with a proven track record at HJC Maintenance and Repair Inc., excelling in conflict resolution and building rapport. Skilled in active listening and data entry, I enhanced customer satisfaction through empathetic complaint resolution, fostering loyalty and repeat business. Committed to delivering exceptional service in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Customer Service Representative/General Secretary

HJC Maintenance and Repair Inc.
02.2023 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Housekeeper

Private Client
08.2020 - 05.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.


Server

El Gallos De Oro Spanish Restaurant
08.2018 - 07.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

Virtual Classroom
Hillsborough County
06-2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Conflict resolution
  • Filing
  • Product and service solutions
  • Building rapport
  • Delivery scheduling

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative/General Secretary

HJC Maintenance and Repair Inc.
02.2023 - 12.2024

Housekeeper

Private Client
08.2020 - 05.2023

Server

El Gallos De Oro Spanish Restaurant
08.2018 - 07.2020

High School Diploma -

Virtual Classroom

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Jocelyn Sanchez-Salinas