Jocelyn Sayles
Atlanta
Summary
Customer-focused professional with experience across retail, food service, and insurance industries. Known for strong interpersonal skills, attention to detail, and a commitment to delivering positive customer experiences. Skilled in sales, customer service, and problem-solving with a flexible approach to adapting across diverse roles.
Overview
15
15
years of professional experience
Work History
Server
Applebee’s
01.2020 - 01.2023
- Delivered high-quality customer service in a fast-paced restaurant environment, ensuring guest satisfaction
- Effectively managed customer requests, complaints, and special orders to provide a positive dining experience
- Trained new employees on service standards and operational procedures
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Insurance Agent
Insurance Plus
01.2015 - 01.2020
- Provided tailored insurance solutions to meet client needs, building long-term customer relationships
- Educated clients on policy options, coverage, and claims processes, contributing to high client satisfaction and retention
- Consistently exceeded sales targets and contributed to team revenue goals
Sales Associate
Lowe’s
01.2010 - 01.2012
- Assisted customers with product selection, ensuring a personalized and knowledgeable shopping experience
- Maintained product displays, organized inventory, and supported store operations for efficient service
- Provided guidance on product features and installation, improving customer understanding and satisfaction
waitress/hostess
Steak ‘n Shake
01.2008 - 01.2009
- Operated in various roles, including food preparation, order taking, and customer service
- Maintained high standards of cleanliness and quality control, contributing to a positive customer environment
Education
GED -
Adult Learning Center
Erie, PA01.2010
Skills
- Customer Service
- Sales & Relationship Building
- Team Collaboration
- Adaptability
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Server
Applebee’s
01.2020 - 01.2023
Insurance Agent
Insurance Plus
01.2015 - 01.2020
Sales Associate
Lowe’s
01.2010 - 01.2012
waitress/hostess
Steak ‘n Shake
01.2008 - 01.2009
GED -
Adult Learning Center