Jocelyn Schilt
Tacoma,WA
Summary
Enthusiastic skilled costumer service professional with three years of previous experience. Highly flexible and adaptive while addressing varied customer needs and demands. Charismatic client-center personal skills making each customer feel that they are the priority.
Strong positive communicator with proven ability to thrive in fast-paced environments while maintaining exceptional organizational and problem-solving skills.
Overview
33
33
years of professional experience
1
1
year of post-secondary education
Work History
Homemaker
Self
11.2012 - Current
Employee Shop
Flowerbox International
02.2011 - 11.2012
- Store management, doing sales, cash register, accounting and displays.
- Consulting with hi-end customers for unique arrangements and designs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
Wedding , Birthday Design and Decorator
Free Lance Employment for High-end Customers
02.2011 - 11.2012
- Custom designs for high-end weddings and celebrations.
- Coordinating with various parties to create designs for mutual satisfaction of all.
- Provided excellent customer service by promptly addressing any concerns or changes requested by clients during the planning process.
- Enhanced wedding ambiance by designing and implementing customized decor plans.
Customer Service Representative
ACS Call Center (US Airways)
03.2005 - 03.2006
- Costumer service booking airline reservations (12 hour shifts)
- Multi-phone line servicing
- Mastering large data bases of information
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
English (ESL) Instructor
Pagoda Junior English Institute
01.1998 - 01.2001
- Teaching elementary, high school students and evening classes for adults.
- Expanded students'' vocabulary knowledge through targeted activities, increasing their ability to communicate effectively in English.
- Tailored lesson plans to accommodate differences in learning styles and speeds.
- Delivered and developed lesson plans by using broad range of teaching techniques and strategies.
- Taught classes daily with advanced, beginner and intermediate levels of students.
- Implemented effective classroom management strategies, maintaining a focused and productive learning atmosphere.
- Provided supportive, nurturing learning environment to encourage student responsibility.
Factory Seamstress
Sock Factory
06.1996 - 06.1997
- Assembly line work (sewing tags on 25,000 pairs daily).
- Outstanding productivity above and beyond expectations according to reviews.
- Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
- Learning safety protocols and procedures to maintain a safe environment.
Shoe Sales and Food Service
Isetann Department Store
05.1991 - 06.1992
- Assisting up to 75 customers daily (in 12 hour shifts) with questions regarding sizing, accessories and coordination.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Emilio Aguguinaldo College (EAC) School of Nursing
Manila, Philippines 04.1991 - 05.1992
Certified - Aesthetics
ElectraSpa School of Aesthetics
Lakewood, Washington03.2022
High School Diploma -
La Concordia College
Manila, Philippines03.1991
Skills
- Positive enthusiastic team member
- Customer Service
- Adhering to safety protocols and procedures with the paramount focus on customer safety
- Decision-Making
- Problem-Solving
- Complaint and conflict resolution
- Time Management
- Attention to detail and cleanliness
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
Languages
Tagolog
Native or Bilingual
English
Native or Bilingual
Korean
Limited Working
Timeline
Homemaker
Self
11.2012 - Current
Employee Shop
Flowerbox International
02.2011 - 11.2012
Wedding , Birthday Design and Decorator
Free Lance Employment for High-end Customers
02.2011 - 11.2012
Customer Service Representative
ACS Call Center (US Airways)
03.2005 - 03.2006
English (ESL) Instructor
Pagoda Junior English Institute
01.1998 - 01.2001
Factory Seamstress
Sock Factory
06.1996 - 06.1997
Shoe Sales and Food Service
Isetann Department Store
05.1991 - 06.1992
Emilio Aguguinaldo College (EAC) School of Nursing
04.1991 - 05.1992
Certified - Aesthetics
ElectraSpa School of Aesthetics
High School Diploma -
La Concordia College