Summary
Overview
Work History
Education
Skills
Timeline
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Jocelyn Shaw

Portsmouth,NH

Summary

A professional from the United States Marine Corps with 4+ years of experience in Supply Administrations who understands the importance of inventory control. Exceptional follow through abilities and detail oriented; able to multi-task with multiple roles and responsibilities. Experience in working with people of diverse cultures and various economic backgrounds. Also an exemplary Customer Service representative with over 5 years experience in the United States Marine Corps. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits and responsibilities Strengths include administrative management, strategic planning, operations, budgeting and government relations. Highly knowledgeable in ordering, tracking and labeling products. A dependable employee with terrific work ethic and expertise in managing tasks in quick-paced settings, drove customer loyalty by promptly offering assistance and committed to engaging customers and maintaining positive, customer-focused store environment.

Overview

14
14
years of professional experience

Work History

Lead Cleaning Technician

IClean
Newington, NH
10.2023 - 03.2025
  • Cleaned and sanitized workspaces to maintain high standards of cleanliness and safety for over 35 restrooms, break rooms, offices and cafeterias.
  • Improved appearance of facilities by performing regular cleaning duties.
  • Ensured cleanliness with thorough and efficient cleaning practices within an industrial plant.
  • Conducted regular inspections to identify and address cleaning needs.
  • Organized and restocked cleaning supplies to support uninterrupted operations.
  • Achieved high standards of cleanliness, completing tasks efficiently and effectively.
  • Adapted cleaning strategies to meet unique requirements of different spaces.
  • Safeguarded property integrity by careful handling of client belongings during the cleaning process.
  • Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
  • Assisted in training approximately 3 new team members on company protocols and best practices for exceptional service delivery.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Provided approximately 30 detailed documentations on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.

Personal Shopper

InstaCart
01.2023 - 08.2023
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Recorded accurate and efficient records in customer database.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Presented professional image consistent with company's brand values.
  • Maintained current knowledge of evolving changes in marketplace.
  • Successfully completed over 25 orders through efficient and accurate replacements and transactions

Overnight Associate

Lowe's Home Improvement
Greenland, NH
01.2019 - 01.2023
  • Positions Held: Pricing Signage Coordinator; Receiver/ Stocker; Onboarding Mentor
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Stamped, attached or changed over 900 price tags per shift on merchandise shelving and updated computerized price list.
  • Maintained inventory and ordered new supplies to meet expected needs.
  • Completed regular cycle counts and inventory audits.
  • Supported promotional plans by updating signage with price changes.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Moved and lifted heavy loads of merchandise using motorized power equipment.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Performed daily duties independently and efficiently with strong self-motivational and organizational skills.

Pet Caretaker

Rover.com
Somersworth, NH
01.2019 - 01.2020
  • Greeted pet owners and performed intakes to go over arrays of available services, outline costs and determine special needs of animals while in care
  • Followed all pet care instructions, including dietary needs and medication regimens.
  • Exercised animals regularly with walks and rigorous play activities, maintains and updates daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets. Resulted in full-service care for 10 regular customers, including picking up and dropping off animals and client locations.

Starbucks Barista

Target
Greenland, NH
01.2018 - 01.2019
  • Pleasantly interacted with over 50 customers daily during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Supply Technician; Customer Support Representative; Safety Manager

United States Marine Corps
San Diego, CA
12.2013 - 01.2018
  • Strategic Communications & Consulting Experience
  • Used company troubleshooting resolution to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Entered customer interaction details into military software (GCSS) to track requests, document problems and record solutions offered
  • Directed over 30 incoming calls per day to internal personnel and departments, routing to best-qualified entities to respond to callers' needs
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Resulted in effective liaison between customers and internal departments
  • Sustainability Management &, Experience
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Assessed existing sustainability approaches to identify areas in need of greater engagement, improved efficacy and cost reductions
  • Extensive written communication expertise to include writing and editing of publications and materials such as presentations, analysis reports, work instructions, and safety procedures
  • Management consulting experience working with both internal and external clients to ensure strategic objectives are met with full buy-in from all stakeholders.

Personal House Cleaner

Julie Watson (Small Business)
Portsmouth, NH
06.2011 - 08.2013
  • Developed appropriate floor care plan maintenance programs for each household by taking into account different requirements for different types of floors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, corridors and personal homes.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Disposed of trash and recyclables each session to avoid waste buildup.
  • Maintained clean and comfortable environments in rental and personal homes by vacuuming, cleaning windows, and dusting.
  • Worked on cleaning team to service offices and other small business buildings.

Education

Certified Coding Associate (CCA) -

AHIMA
12.2023

Certification Program Graduate - Medical Billing And Coding

Southern New Hampshire University
Manchester, NH
2022

Work Ready NH Certification -

Work Ready NH Program
Somersworth, NH
2020

National Career Readiness Certificate -

Work Ready NH Program
Somersworth, NH
2020

Safety Management Certification - Safety And Hazmat

United States Marine Corps
San Diego, CA
2018

Supply Technician Certification - Supply And Administration

US Marine Corps; Supply And Administration
Jacksonville, NC
2014

High School Graduate -

Portsmouth High School
Portsmouth, NH
2013

Skills

  • Eager and willing to learn
  • Quality and Quantity Management
  • Customer Service/ Customer Care
  • Technical Competency
  • Strong written and verbal communication and interpersonal skills
  • Excellent Administrative Abilities
  • Time-Management/ Self Motivated
  • Strong Work Ethic and Organizational Skills
  • Detail-Oriented and Punctual
  • Advanced Soft Skills & Customer Focused
  • Complaint resolution
  • Computer and Reporting Skills

Timeline

Lead Cleaning Technician

IClean
10.2023 - 03.2025

Personal Shopper

InstaCart
01.2023 - 08.2023

Overnight Associate

Lowe's Home Improvement
01.2019 - 01.2023

Pet Caretaker

Rover.com
01.2019 - 01.2020

Starbucks Barista

Target
01.2018 - 01.2019

Supply Technician; Customer Support Representative; Safety Manager

United States Marine Corps
12.2013 - 01.2018

Personal House Cleaner

Julie Watson (Small Business)
06.2011 - 08.2013

Certified Coding Associate (CCA) -

AHIMA

Certification Program Graduate - Medical Billing And Coding

Southern New Hampshire University

Work Ready NH Certification -

Work Ready NH Program

National Career Readiness Certificate -

Work Ready NH Program

Safety Management Certification - Safety And Hazmat

United States Marine Corps

Supply Technician Certification - Supply And Administration

US Marine Corps; Supply And Administration

High School Graduate -

Portsmouth High School
Jocelyn Shaw