Jocelyn Shenfield
MATAWAN
Summary
Seasoned Senior Mortgage Loan Processor skilled in guiding clients through the complex loan process with ease. Strong background in assessing creditworthiness, reviewing financial statements and determining appropriate loan amounts. Skilled at maintaining strong relationships with both clients and lenders to ensure seamless transactions. Known for effectively managing high-volume workload while ensuring each client receives top-notch service. known for high productivity levels and efficient task completion. Specialize in underwriting guidelines, risk assessment, and regulatory compliance. Excel in communication, problem-solving, and time management to ensure smooth loan processing workflows. Commitment to accuracy and client satisfaction drives success in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Senior Mortgage Loan Processor
Mortgage Now Inc
Shrewsbury
10.2024 - 01.2025
- Utilized loan processing software for data entry and to streamline workflow.
- Maintained regular contact with customers throughout the loan process providing updates on progress made or any needed information or documentation.
- Evaluated and adjusted loan files to meet banking, federal and secondary market regulations.
- Reviewed customer accounts to determine on-time payments and loan terms compliance.
- Inspected loan documentation for mistakes and corrected discrepancies.
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
- Examined and verified information in loan application and closing documents.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Analyzed applicant financial status, credit history and property appraisal to determine feasibility of granting loans.
- Monitored loan processing timelines to meet closing deadlines.
- Performed quality control reviews on final documents prior to closing.
- Updated and informed clients about the status of their loan applications regularly.
- Developed relationships with internal departments such as Underwriting, Closing, Funding and Compliance teams in order to facilitate smoother processing timelines.
- Managed a high volume of incoming calls from customers inquiring about their mortgage application status.
- Assisted Loan Officers in resolving customer issues related to their mortgages by troubleshooting potential solutions or escalating them when necessary.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Contacted outside sources, references and vendors to verify client financial information.
- Created detailed reports summarizing current pipelines and outstanding tasks requiring attention.
- Actively monitored the daily pipeline to ensure timely closings of loans in process.
- Contacted credit bureaus, employers and other sources to check applicants' credit and personal references.
Student Services Secretary
Matawan Aberdeen Regional School District
MATAWAN
08.2023 - 06.2024
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Managed databases of student information including contact details, course selections.
- Monitored attendance records to ensure compliance with school policies.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Handled incoming calls and directed callers to appropriate department or employee.
- Prepared reports for the Student Services Department as requested.
- Maintained accurate student records and files in accordance with school regulations.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
Mortgage Loan Processing Manager
MDE Home Loans LLC
Tinton Falls
11.2014 - 11.2022
- Updated client account information and records in company databases.
- Collaborated with company teams to expedite loan approval processes.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Collaborated with internal departments such as accounting and legal counsel to ensure accurate completion of loan documentation.
- Interfaced with external customers such as realtors, appraisers, title companies, insurance agents. during the loan process.
- Developed and implemented procedures to streamline loan processing workflow for increased efficiency.
- Stayed abreast of lending regulations, industry trends and market rates.
- Provided guidance and support to junior staff members regarding loan processing protocols.
- Analyzed financial data including income statements, balance sheets and cash flow statements in order to assess borrower's ability to repay debt.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Conducted credit analysis on loan applications to ensure creditworthiness of potential borrowers.
- Checked approvals against established bank and government lending standards.
- Compiled reports detailing monthly activities within the department including number of loans processed, volume by type of product offered, average turn times from start-to-finish.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Managed daily loan processing operations, ensuring compliance with banking regulations and customer service standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Managed team members responsible for performing various processing tasks.
- Developed and maintained standard operating procedures for processing operations.
Education
Professional Banking Diploma - Banking And Finance
American Institute Of Banking
Clifton12-2001
Skills
- Loan processing
- Regulatory compliance
- Quality control
- Financial analysis
- Credit analysis
- Customer service
- Effective communication
- Pipeline management
- Financial Statements Comprehension
- Problem solving prowess
- Verbal communication
- Reviewing financial paperwork
- Adaptability and flexibility
- Verifying information
- Financial data collection
- Professionalism
- Fraud detection awareness
- Interview applicants
- Contract finalization
Languages
Spanish
Full Professional
Timeline
Senior Mortgage Loan Processor
Mortgage Now Inc
10.2024 - 01.2025
Student Services Secretary
Matawan Aberdeen Regional School District
08.2023 - 06.2024
Mortgage Loan Processing Manager
MDE Home Loans LLC
11.2014 - 11.2022
Professional Banking Diploma - Banking And Finance
American Institute Of Banking
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