Jocelyn Sifuentes
Montgomery,TX
Summary
Dynamic and resourceful supervisor with a proven track record of resolving critical issues in fast-paced environments while building and maintaining high-performing teams. Highly organized and energetic, committed to continuous improvement and motivating staff to collaborate effectively in achieving targets. Equipped with strong business acumen, technical proficiency, and social media expertise, ready to leverage skills to drive substantial growth. Ambitious and career-focused, eager to secure an entry-level position that aligns with company goals while establishing a foundation for a successful career.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Doctor's Assistant
Today’s Vision
Conroe, TX
12.2025 - Current
- Assisted with patient intake and documentation, ensuring accurate information collection.
- Coordinated appointment schedules, optimizing workflow efficiency for healthcare staff.
- Supported physicians during examinations by preparing necessary tools and equipment.
- Educated patients on post-visit care and
- medication instructions, enhancing understanding and compliance.
- Maintained medical records in compliance with privacy regulations, ensuring data security and accuracy.
- Reduced wait times for patients by efficiently triaging incoming cases and prioritizing those requiring urgent attention.
- Ensured accurate diagnoses through meticulous collection of patient history, symptoms, and relevant data for physician review.
- Enhanced patient satisfaction by providing compassionate care and addressing concerns promptly.
- Provided exceptional support during emergencies by remaining calm under pressure while following established protocol for crisis management.
- Streamlined office operations by maintaining accurate electronic health records and coordinating appointments with various specialists.
- Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
- Conducted physical examinations to assess patients' health and current condition for optimal treatment.
- Setting appointments
- Reviewing/looking up patients medical and vision insurances
- Taking phone calls
- Clinical work ups
- exams and retinals
Kroger Clicklist Lead
Krogers Grocery Store
The Woodlands, TX
02.2022 - Current
- Organized regular meetings with staff to discuss progress on current projects and any areas requiring improvement.
- Collaborated with other departments to coordinate activities related to seed selection, ordering, delivery, storage, germination, transplanting.
- Delivered friendly service and one-on-one assistance to promote positive customer experiences.
- Developed and implemented strategies to improve team performance and productivity.
- Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
- Monitored workflow processes and identified areas of improvement.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided technical support to customers via email and phone.
- Answered customer inquiries regarding product features, pricing, and availability.
- Resolved customer complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Escalated unresolved problems to higher levels of management when necessary.
- Loaded and unloaded pallets from trucks using a pallet jack.
- Inspected pallets for damaged goods or incorrect labeling prior to loading onto truck.
- Stacked empty pallets in designated areas for reuse or recycling.
- Assisted in unloading incoming shipments by manually lifting items off the truck and placing them onto a pallet.
Education
High School Diploma -
Lake Creek High School
Montgomery, TX05-2021
Skills
- Strategic Planning
- Operations Management
- Staff Development
- Business Development
- Team Leadership
- Calendar Management
- Document Management
- Computer Skills
- Problem-Solving
- Schedule Management
- Critical Thinking
- Customer Service
- Enterprise Resource Planning
- Excellent Communication
- Relationship Building
- Scheduling
- Organizational Systems
- Customer service excellence
- Status Updates
- Team training and development
Languages
- Spanish
- English
Job site
- Willing to relocate
- Remote / in person
Certification
Basic Life support ( BLS)
Timeline
Doctor's Assistant
Today’s Vision
12.2025 - Current
Kroger Clicklist Lead
Krogers Grocery Store
02.2022 - Current
High School Diploma -
Lake Creek High School