Jocelyn Silvera
Receptionist/Office Clerk
Hendersonville,TN
Summary
Highly organized individual with exemplary multitasking, time management and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems.
Overview
8
8
years of professional experience
Work History
Receptionist
OMS Nashville
Hendersonville, TN
02.2017 - 04.2021
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors and patients a positive first impression.
- Responded to inquiries from callers seeking information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Resolved patient problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with patients and updated patient records.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Receptionist
Tangles
Hendersonville, TN
08.2016 - 02.2017
- Developed relationships with guests to meet client needs and encourage repeat service.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Collected [Product or Service] payments from clients and updated account balances.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Confirmed appointments, communicated with clients and updated client records.
- Counted and documented opening and closing cash amounts daily.
Server
Fulin's Asian Cuisine
Hendersonville, TN
03.2013 - 08.2016
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Greeted new customers, discussed specials and took drink orders.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
Education
High School Diploma -
Station Camp High School
Gallatin, TN 05.2014 - 05.2014
Skills
Customer and client relations
Documentation and reporting
Professional demeanor
Multi-line Telephone Systems
Organization skills
Scheduling
Strategic planning
Time management
Understanding of confidentiality laws
Flexible & Adaptable
Timeline
Receptionist
OMS Nashville
02.2017 - 04.2021
Receptionist
Tangles
08.2016 - 02.2017
High School Diploma -
Station Camp High School
05.2014 - 05.2014
Server
Fulin's Asian Cuisine
03.2013 - 08.2016