Jocelyn Singleton
Fort Worth,TX
Summary
Over 10 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude.
Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries.
Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Uber Partner
Uber
09.2019 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
UPS Driver Seasonal
UPS
10.2022 - 12.2022
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Coordinated efficient routes to avoid delays and optimize schedules.
Shift Supervisor
CVS Pharmacy
10.2015 - 09.2019
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Department Manager
McDonald’s
02.2008 - 03.2015
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
Assembly Line Worker
Ruger Firearms
04.2005 - 02.2008
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
- Completed durable assemblies and subassemblies with hand and power tools.
- Conducted quality assurance inspections on finished components and identified issues.
- Checked position and alignment of each component to prevent errors and minimize materials waste.
- Identified machinery malfunctions by performing troubleshooting tasks.
- Buffed out minor scratches and imperfections to improve product quality.
Food Delivery Driver
Roses Mobile Food
04.1998 - 12.2004
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Developed and maintained professional relations between customer, store personnel and company.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
Education
Customer Service Management
Prescott College
Prescott, AZ04.2008
Skills
- Money Transfers
- Deposit Verification
- Employee Coaching and Motivation
- Scheduling and Coordinating
- Technical Proficiency
- Corrective Actions
- POS Inventory System Operation
- Job Assignments
- Team Member Motivation
- Performance Tracking and Evaluations
- Payroll Verification
- Bank Deposit Preparation
- Changing Out Tills
- Encouraging Others
- Suggestive Selling
- Store Opening and Closing Procedures
- Safety and Security Enforcement
- Retail Inventory Management
- Dependability and Honesty
- Valid Driver's License
- GPS Navigation
- Loading and Unloading
- Traffic Laws and Regulations
- Efficiency and Time Management
- Ability to Lift 50 Pounds
- Attention to Detail
- Mileage Tracking
- Valid Vehicle Insurance and Registration
- Knowledge of Local Area Amenities
Certification
- Certified Management Supervisor , McDonalds - 2009 Training - Timeframe
- Certified Warehouse line Worker , Ruger Fire Arms - 2005
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Know the true value of time; snatch, seize, and enjoy every moment of it. No idleness, no laziness, no procrastination: never put off till to-morrow what you can do to-day.
Philip Dormer Stanhope, Lord Chesterfield
Timeline
UPS Driver Seasonal
UPS
10.2022 - 12.2022
Uber Partner
Uber
09.2019 - Current
Shift Supervisor
CVS Pharmacy
10.2015 - 09.2019
Department Manager
McDonald’s
02.2008 - 03.2015
Assembly Line Worker
Ruger Firearms
04.2005 - 02.2008
Food Delivery Driver
Roses Mobile Food
04.1998 - 12.2004
Customer Service Management
Prescott College
- Certified Management Supervisor , McDonalds - 2009 Training - Timeframe
- Certified Warehouse line Worker , Ruger Fire Arms - 2005
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