Jocelyn Sisk
Lake Forest,CA
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
8
8
years of professional experience
Work History
Department Clerk
Network Capital Funding Corporation
04.2021 - 07.2022
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Investigated incidents and accidents to identify causes and corrected them accordingly
- Audited inactive files to ensure filing and processes had been done properly
- Entered into record-keeping systems appropriate data needed to create new records or update existing ones.
- Confirmed data through investigations and notified violators of required changes to bring operations into compliance.
- Reviewed audit and monitoring reports related to consumer and client activities.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Assisted investigation and risk management teams with fraud investigations and risk identification.
- Helped create training programs to handle department issues and maintain compliance.
Call Center Representative
Ocean Lending Home Loans, Inc
10.2020 - 04.2021
- Contacted customers after inquiry to get them in touch with a best fitting loan officer for their situation and location
- Used computer databases to keep track of phone calls, confidential notes about conversations, and customer contact information.
- Represented the company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Conducted 250+ outbound phone calls daily to reach potential clients and market loan products and services.
- Identified customers from previously untapped market sectors with innovative call strategy.
- Overcame objections using friendly, persuasive strategies.
- Set up appointments with interested customers according to schedule availability.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Sales Associate
Home Depot
02.2017 - 10.2020
- Acquired 3 homer badges; 2 for cashier friendliness, 1 for being 15th in the whole district for opening new credit accounts
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof of age for chemical purchases
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments, and issue receipts.
- Lifted up to 50 pounds at once and used a forklift to move heavier loads.
- Answered customer questions regarding sizing, accessories, and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Became certified on the 3 heavy machinery or stocking and loading pallets of product into vehicles safely
Cashier
Burger King
09.2015 - 04.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
08.2015
Skills
- Google Drive
- Data Recording
- Spreadsheet Development
- Outgoing Mail Preparation
- Customer Satisfaction
- Microsoft Applications
- Internal Communications
- Electronic Filing System
- Postage Meter
- Analyzing Data
- Document Typing and Formatting
Timeline
Department Clerk - Network Capital Funding Corporation
04.2021 - 07.2022
Call Center Representative - Ocean Lending Home Loans, Inc
10.2020 - 04.2021
Sales Associate - Home Depot
02.2017 - 10.2020
Cashier - Burger King
09.2015 - 04.2018
Hingham High School - High School Diploma,
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