Jocelyn Smith
Bentonville,AR
Summary
A local NWA resident for 15 years, I have a strong customer service background, seeking to add and strengthen my skill set. I take pride in my work ethic and hope to give reliable support however possible to a growing business.
Overview
5
5
years of professional experience
Work History
Full Time Cook
Chartwells Compass Group
Fayetteville, AR
10.2023 - Current
- Contributed to consistent customer/ coworker satisfaction rating by producing high-quality food and providing timely service.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Measured and mixed ingredients according to precise recipes for best identical results.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments to managers that will reward them.
Assistant Manager
Dollar Tree
Rogers, AR
04.2023 - 08.2023
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular frozen inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Dispatcher
Walmart
Bentonville, AR
07.2019 - 11.2021
- Provided exceptional customer service to callers, remaining empathetic and patient during app/service disruption.
- Communicated with drivers and Walmart store personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Answered phone calls and responded to customer emails if any down time.
- Assisted drivers in troubleshooting their app issues and reported them to our developers.
Education
Diploma -
White Hall High School
White Hall, AR05.2008
Skills
- Customer Service
- Cleaning and organization
- Money handling
- Food Preparations
- Kitchen equipment operation and maintenance
- Works well under pressure
Timeline
Full Time Cook
Chartwells Compass Group
10.2023 - Current
Assistant Manager
Dollar Tree
04.2023 - 08.2023
Dispatcher
Walmart
07.2019 - 11.2021
Diploma -
White Hall High School