Jocelyn Smith, CDM, CFPP
Baltimore,MD
Summary
Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Food Service Director
Future Care Lochearn
08.2023 - Current
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
Assistant Food Service Manager
Manor Care Nursing Home
02.2008 - 07.2011
- Practiced safe work habits and encouraged staff to do same.
- Accurately monitored inventory levels in order to accurately order supplies.
- Maintained logs for equipment maintenance as required by [Agency].
- Displayed proper food handling and equipment technique when assisting in kitchen.
- Coordinated employee work schedules to provide coverage for special events.
- Helped Food Service Manager train cafeteria staff in food preparation, line process and health regulations.
Education
Certificate -
University of Florida
Gainesville, FLHigh School Diploma -
Greenwood High School
Greenwood, SC07.1999
Skills
- Purchasing
- Hiring Procedures
- Team Development
- Production Records
- Hiring Standards
- Portion Control
- Cost Controls
- Operations Management
- Quality Control
- Regulatory Compliance
- Customer Service
- Staff Leadership
- Staff Supervision
- Kitchen Staff Coordination
Certification
- Certified Dietary Manager-[04/30/2023-05/31/2026]
- Servsafe
- Certified Food Service Manager
Timeline
Food Service Director
Future Care Lochearn
08.2023 - Current
Assistant Food Service Manager
Manor Care Nursing Home
02.2008 - 07.2011
Certificate -
University of Florida
High School Diploma -
Greenwood High School
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