Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jocelyn Sprinzl

Chandler,AZ

Summary

Seeking a full-time position that leverages interpersonal abilities, excellent time management, and effective problem-solving skills to take on professional challenges. Highly knowledgeable in invoice preparation, payment processing, and managing past-due balances. Proficient in accurately coding various types of bills for meticulous recordkeeping and tracking. A dependable and performance-driven team player, adept at handling multiple projects concurrently with a strong focus on detail. Possesses exceptional organizational skills and demonstrates a commitment to excellence.

Overview

10
10
years of professional experience

Work History

Team Lead of Payment Operations

Upgrade, Inc.
08.2023 - Current
  • Motivated and trained employees to maximize team productivity.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Coached team members in techniques necessary to complete job tasks.
  • Directed and supervised team of 15 engaged in Treasury and Fraud development.
  • Designed strategic plan for component development practices to support future projects.
  • Built strong relationships with team members through positive attitude and attentive response.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Held weekly team meetings to inform team members on company news and updates.

Payment Specialist III

Upgrade, Inc.
09.2021 - 08.2023
  • Oversee and resolve issues on payment discrepancies and customer write-offs.
  • Analyzed and resolved misapplied payments and banking discrepancies to resolve escalated issues from customers or Treasury.
  • Exercised proficient treasury and cash management skills by efficiently overseeing the reconciliation of diverse customer payments encompassing check, ACH, and debit card transactions, alongside adept handling of merchant returns.
  • Process daily reconciliations to ensure that payments balance between cash received and what has been posted to the customer’s account.
  • Subject Matter Expert - Cultivated strong cross-functional partnerships with multiple departments, serving as the primary point of contact for resolving intricate financial inquiries.
  • Conducted comprehensive presentations and tailored training sessions for diverse departments, fostering enhanced comprehension and optimal performance in their respective roles.
  • Analyzed financial data to identify trends, risks and opportunities.
  • Further insights and details can be provided during the interview.

Associate Researcher

Yardi Matrix
08.2020 - 09.2021
  • Proactively track and meticulously document the progress of multi-housing developments, from their inception to the final stages of construction, and proficiently share this comprehensive information through a dedicated subscriber portal.
  • Systematically gather and analyze data extracted from construction reports and various online sources.
  • Demonstrate exceptional attention to detail while carefully reviewing and accurately inputting data, ensuring the utmost completeness and accuracy of information.
  • Apply advanced critical thinking skills to identify innovative approaches for obtaining difficult to find information.
  • Foster strong collaborative partnerships with developers and leasing staff to acquire essential information crucial for current and prospective developments.

Assistant Manager of Community Operations

Mark-Taylor Residential Inc.
11.2018 - 08.2020
  • Consistently produced and delivered comprehensive weekly and monthly reports, analyzing market trends and enabling informed pricing and concession strategies company-wide.
  • Collaborated closely with the Manager of Community Operations to effectively execute daily responsibilities, encompassing marketing reports, budget management, and invoice processing
  • Conducted precise monthly reconciliation of checks and payments exceeding $700,000, ensuring accuracy and financial integrity.
  • Appointed to join the Takeover and Due Diligence team, contributing expertise in facilitating seamless integration and oversight of new assets for Mark-Taylor.
  • Proficient in handling resident complaints and effectively resolving concerns, employing proactive measures to prevent escalation to upper management.
  • Integral member of the L.E.A.D.E.R.S team entrusted with the successful training and onboarding of over 60 new hires within a span of 6 months.
  • Demonstrated leadership by providing comprehensive cross-training to three colleagues, facilitating their growth and eventual promotion to Assistant Manager roles with commendable success.
  • Collaborated closely with the Service Manager to conduct move-out inspections and finalize accounting processes.

Leasing Consultant

Mark-Taylor Residential Inc.
02.2015 - 06.2018
  • Dedicated effort to assist prospective residents in finding a residence that perfectly aligns with their preferences and requirements.
  • Cultivated strong relationships with both existing and prospective residents, fostering a sense of trust in the community and its exceptional customer service.
  • Efficiently managed diverse administrative duties, encompassing but not limited to gathering required application items, drafting leases, and preparing correspondence pertaining to lease violations.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.

Disputes and Claims Specialist

PayPal
09.2013 - 02.2015
  • Deliver superior customer service, effectively resolving product-related and financial disputes with utmost efficiency and professionalism.
  • Effectively alleviated customers' stress by identifying and implementing solutions that ensured satisfaction for both the company and the customers
  • Proficiently navigated multiple computer programs to skillfully resolve intricate customer issues.

Education

Associate of Applied Science - Accounting

Maricopa Community Colleges - Mesa Community College
Mesa, AZ

High School Diploma -

Dobson High School
Mesa, AZ
05.2008

Skills

  • Management
  • Leading Team Operations
  • Data Entry
  • Forecasting
  • Microsoft Office
  • Google Suite
  • Decision Making
  • Accurate Payment Posting
  • Time Management
  • Self-Motivation
  • Research and Analytical Skills
  • Constructive Feedback

Accomplishments

  • Devised a pioneering procedure for Bank Disputes, resulting in a substantial reduction of returned payments, and subsequently earning a nomination as "Upstar"(Employee of the Month).
  • Collaborated with the Treasury Department to develop comprehensive reconciliations for various payment types, ensuring accurate financial records.


Timeline

Team Lead of Payment Operations

Upgrade, Inc.
08.2023 - Current

Payment Specialist III

Upgrade, Inc.
09.2021 - 08.2023

Associate Researcher

Yardi Matrix
08.2020 - 09.2021

Assistant Manager of Community Operations

Mark-Taylor Residential Inc.
11.2018 - 08.2020

Leasing Consultant

Mark-Taylor Residential Inc.
02.2015 - 06.2018

Disputes and Claims Specialist

PayPal
09.2013 - 02.2015

Associate of Applied Science - Accounting

Maricopa Community Colleges - Mesa Community College

High School Diploma -

Dobson High School

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Jocelyn Sprinzl