Overview
Work History
Education
Timeline
Generic
Jocelyn Sternberg

Jocelyn Sternberg

Lansdale,PA

Overview

25
25
years of professional experience

Work History

Hair Salon Owner

Self Employed Hair Stylist
05.2021 - Current
  • Mixed pigments and used proper techniques to achieve desired color.
  • Determined appropriate hair treatments based on conditions and textures.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Counted and documented opening and closing cash amounts daily.
  • Delegated workplace responsibility to appropriate staff.
  • Initiated workplace improvement programs for increased service efficiency.
  • Researched and evaluated current and potential products used by service staff.
  • Utilized best practices theory when selecting vendors and products.
  • Evaluated employee performance through close observation and performance rubrics.

Hairstylist

Hair Apropos Salon, Spa, Yoga And Medi Spa
10.2009 - 06.2020
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Educated customers on products to maximize benefits.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Organized sales area and work station to showcase products and boost sales.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Developed loyal following of clients by providing high-quality services.
  • Maintained regular client list and successfully handled walk-in customers.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Used social media platforms to promote salon and services.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Demonstrated thorough knowledge of all salon products and services.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Offered professional cuts, color services and extensions to salon customers.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.

Hair Salon Manager

Hot Cuts Incorporated
04.1998 - 09.2009
  • Maintained general appointment calendar and set shift schedules.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Handled employee scheduling and coverage needs during business hours.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Education

Precision Cutting -

Vidal, Sassoon
Canada
02.2018

Cosmetology Manager - Ethnic Hair

Pittsburg Beauty Academy
Pittsburgh, PA
01.1993

Timeline

Hair Salon Owner

Self Employed Hair Stylist
05.2021 - Current

Hairstylist

Hair Apropos Salon, Spa, Yoga And Medi Spa
10.2009 - 06.2020

Hair Salon Manager

Hot Cuts Incorporated
04.1998 - 09.2009

Precision Cutting -

Vidal, Sassoon

Cosmetology Manager - Ethnic Hair

Pittsburg Beauty Academy

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Jocelyn Sternberg