Jocelyn Stewart
Belleville,MI
Summary
I have many years of experience in customer service. I have been a manager, waitress and customer service representative at two banks. I am looking to get into the medical field as a front desk receptionist. I am very reliable and friendly.
Overview
16
16
years of professional experience
Work History
Customer service representative
Genisys Credit Union
03.2024 - 02.2025
- Manage in-person and telephone complaints, and finalized sales transactions
- Demonstrated exceptional customer service skills by addressing inquiries and concerns in a polite and professional manner
- Efficiently processed customer orders and resolved issues to ensure customer satisfaction
- Consistently met and exceeded company's customer service metrics, including average handle time and customer satisfaction scores
- Collaborated with cross-functional teams to expedite resolutions of complex customer issues
- Maintained accurate and detailed customer records to track interactions and follow up on any outstanding matters
- Managed a high volume of incoming calls and emails, ensuring each customer received personalized service and solutions to their inquiries
- Assisted customers with product inquiries, order processing, and resolving any issues or complaints in a timely and professional manner
- Maintained detailed records of interactions with customers, providing accurate and thorough information to internal teams for process improvement
- Participated in ongoing training and professional development to enhance product knowledge and improve customer service skills
Customer service representative
PNC Bank
10.2008 - 03.2024
- Managed a high volume of customer inquiries via phone, email, and chat with a focus on providing exceptional service and resolving issues efficiently
- Demonstrated strong problem-solving skills by addressing customer complaints and finding appropriate solutions to create a positive experience
- Maintained accurate records of customer interactions and followed up to ensure customer needs were met consistently
Education
Associate - Accounting
Wastenaw Comminity College
Ann Arbor, MI12.2002
Skills
- Strong Customer Service Skills
- Good at multitasking
- Computer skills
Personal Information
Title: Front desk representative
Timeline
Customer service representative
Genisys Credit Union
03.2024 - 02.2025
Customer service representative
PNC Bank
10.2008 - 03.2024
Associate - Accounting
Wastenaw Comminity College
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