Jocelyn Storey
Baileyville
Summary
Dynamic professional with extensive experience in healthcare and business management, notably. Proven ability to enhance operational efficiency and ensure patient confidentiality. Recognized for exceptional communication and organizational skills, consistently delivering high-quality care and fostering strong relationships with clients and team members. Committed to excellence and continuous improvement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
CRMA
Evergreen Assisted Living
07.2024 - Current
- Maintained accurate documentation of medications and treatments on assigned residents.
- Enhanced company''s compliance with industry regulations through thorough documentation and reporting of audit findings.
- Managed medication in accordance with policies and procedures related to correct resident, medication, dosage, form and time.
- Established a reputation for excellence in CRMA by consistently meeting deadlines, producing high-quality work, and demonstrating strong attention to detail.
- Administered ordered medications and treatments to assigned residents.
- Assisted with returning, destroying and ordering medications.
- Worked within [Software] to compile and review information with pivot tables and charts.
Owner
Woo-Town Energy & Nutrition
08.2022 - 08.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
CNA
Calais Regional Hospital
03.2019 - 09.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Transportation Volunteer Coordinator
Downeast Community Partners
02.2016 - 06.2018
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
- Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Collaborated with other departments to maximize impact of volunteer efforts.
- Worked with program teams to identify and match volunteers with appropriate activities.
- Served as a liaison between volunteers and senior leadership, ensuring open lines of communication and promoting a transparent environment where concerns could be addressed promptly.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Increased awareness of the organization''s mission by creating promotional materials highlighting the impact of volunteer efforts.
- Streamlined the volunteer onboarding process for improved efficiency and increased retention rates.
- Coordinated recruitment drives, significantly increasing pool of volunteers for various projects.
- Assessed community needs to guide planning and prioritization of volunteer projects.
- Maintained compliance with safety regulations and policies during all volunteer activities, ensuring safe environment for everyone involved.
- Established clear volunteer roles and responsibilities, leading to more efficient project execution.
- Improved community outreach with development and execution of comprehensive marketing campaigns.
- Increased awareness of organization's mission through effective social media strategies and content creation.
- Developed training materials and workshops to equip volunteers with necessary skills and knowledge.
- Designed volunteer recognition programs that acknowledged contributions and motivated continued involvement.
- Developed and maintained volunteer database, facilitating effective communication and scheduling.
- Enhanced volunteer retention rates by implementing targeted engagement strategies and recognition programs.
- Streamlined volunteer training processes, ensuring efficient onboarding and skill development.
- Led volunteer appreciation events, fostering sense of community and belonging among participants.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Dayshift Manager/Market Reseach Specialist
Acrobat Research
01.2006 - 02.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Completed all HR duties including hiring
- Professional Phone Etiquette
- Scheduling appointments for call backs after every phone call
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
High School Diploma -
Woodland High School
Baileyville, Maine 06-2003
Skills
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Professionalism
- Teamwork
- Patient Confidentiality
- Flexibility
- Ability to work independently
- Years of computer experience
- Years of professional telephone etiquette
- Excellent Patient interaction
- Experienced in the medial field
Certification
- CNA - Certified Nurse Assistant
- CRMA
- Cosmetologist
Timeline
CRMA
Evergreen Assisted Living
07.2024 - Current
Owner
Woo-Town Energy & Nutrition
08.2022 - 08.2024
CNA
Calais Regional Hospital
03.2019 - 09.2019
Transportation Volunteer Coordinator
Downeast Community Partners
02.2016 - 06.2018
Dayshift Manager/Market Reseach Specialist
Acrobat Research
01.2006 - 02.2016
High School Diploma -
Woodland High School
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