Jocelyn Stout
Medical Receptionist
Springfield,MO
Summary
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Pediatrix
Springfield, MO
01.2022 - 10.2024
- Patient Check-In and Check-Out: Efficiently managed patient arrivals and departures for appointments.
- Insurance Eligibility Verification: Verified insurance coverage before patients' appointments.
- Prior Authorization Coordination: Obtained necessary authorizations for medical testing.
- Record Management: Attached relevant records to patients' charts.
- Phone Etiquette: Professionally answered incoming calls.
- Fax Management: Reviewed incoming faxes for important information.
- Appointment Scheduling: Scheduled appointments for both existing and new patients.
Patient Relations Representative
North Country HealthCare
Bullhead City, AZ
12.2017 - 05.2020
- Checking patients in to their appointments
- Verifying eligibility for insurances
- Answering phone calls and directing them to appropriate place/person
- Send out ROIs for patients
- Sort through incoming faxes
- Handle scanning all patient records
- Sending out medication refills to providers or medical assistant
- Processing referrals as a back up
Front Desk Agent
Laughlin River Lodge
Laughlin, NV
09.2014 - 11.2017
- Superior service checking guests in/out of 1003 room hotel.
- Handle all escalated guest concerns and issues effectively.
- Used the Visual One/Agilysys front desk systems.
- Balance cash drawer and all transactions at the end of the shift worked.
- Assisted in training new front desk agents.
Front Office Agent
River Palms
Laughlin, NV
06.2011 - 09.2014
- Superior service checking guests in/out of 1003 room hotel.
- Implemented a training guide and assisted in training new agents.
- Excellent knowledge of the LMS/AS 400 front desk systems.
- Balance cash drawer and all transactions at the end of the shift worked.
- Employee of the month winner.
Front Office Clerk/Night Auditor
Pioneer Hotel & Gambling Hall
Laughlin, NV
05.2007 - 06.2010
- Superior service checking guests in/out of 416 room hotel while acting as manager on duty.
- Answered busy phones and directed all calls to appropriate departments.
- Balanced all front desk revenue, submitted revenue reports for the Hotel Manager, Accounting, and Housekeeping Departments.
- Balanced credit card transactions for the front desk, restaurants and gift shop.
Education
High school or equivalent - undefined
Skills
- Microsoft Office
- Training
- Scheduling
- Billing
- Sales
- Insurance Verification
- Medical Scheduling
- Medical Records
- Medical Billing
- Medical Terminology
- Centricity
- Medical Office Experience
- HIPAA
- Customer service
- Medical Receptionist
- Office Administration
- NextGen
- ICD-10
- Phone Etiquette
Additional Information
More than six years of experience in customer service and front desk reception with expertise in guest resolutions while handling competing priorities., Possess excellent computer and written/spoken communication skills., Excellent working knowledge of Agilysys Visual One, AS/400, Front Desk systems and Microsoft Office., Extremely motivated with superior organizational, analytical, and time management skills.
Personal Information
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridTimeline
Patient Service Representative - Pediatrix
01.2022 - 10.2024
Patient Relations Representative - North Country HealthCare
12.2017 - 05.2020
Front Desk Agent - Laughlin River Lodge
09.2014 - 11.2017
Front Office Agent - River Palms
06.2011 - 09.2014
Front Office Clerk/Night Auditor - Pioneer Hotel & Gambling Hall
05.2007 - 06.2010
- High school or equivalent,
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