Jocelyn Torres-Gutierrez
Culver City,CA
Summary
Adaptable hospitality professional with a strong background in barista service and table service. Known for accurate order entry, friendly guest support, and consistent food safety practices. Ready to support efficient operations and strong team performance.
Overview
9
9
years of professional experience
Work History
Barista/Cashier
The Hive
Marina del Rey, California
09.2023 - Current
- Prepared espresso drinks, brewed coffee, and served specialty beverages for café guests.
- Greeted customers, took orders, and answered menu questions with friendly service.
- Cleaned machines, counters, and dining areas to uphold café sanitation standards and enhance customer experience.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Restocked cups, milk, syrups, and pastries to maintain efficient front counter operations.
- Handled mobile orders, coordinated pickups, and communicated updates with kitchen staff.
- Input orders into point of sale system and handled customer payments.
- Ordered and received beverage supplies from vendors to ensure inventory levels were sufficient. to restock beverage items.
Server
Arth Bar and Kitchen
Culver City, California
10.2022 - 03.2023
- Mastered menu items to effectively present offerings, address guest inquiries, and provide tailored recommendations based on allergies and dietary restrictions.
- Entered food and beverage orders accurately into POS system, ensuring seamless service and customer satisfaction.
- Coordinated with kitchen staff to confirm food orders, ensuring accurate preparation and timely delivery to guests. reach kitchen staff for preparation and beverage orders reach bartenders for preparation.
- Check guest identification before serving alcoholic beverages.
Server
Eataly LA
Santa Monica, California
10.2017 - 09.2022
- Served food and beverages promptly to ensure guest satisfaction.
- Took accurate orders and entered requests into POS system.
- Presented menus and described food and drink specials to guests.
- Monitored guest satisfaction and resolved concerns to enhance dining experience.
- Reset tables and maintained clean service areas throughout shifts.
- Executed opening and closing duties, including setting up dining area and restocking supplies for seamless service.
- Present guests' check with correct total amount due, collect payment and provide receipt after closing the
transaction. - Verified guest identification for age compliance before alcohol service.
Education
High School Diploma -
Culver City High School
Culver City, CA06-2014
Skills
- Beverage preparation
- Team leadership
- Point of sale systems
- Cash handling
- Inventory management
- Food safety compliance
- Staff training
- Customer service excellence
- Adaptability and flexibility
Timeline
Barista/Cashier
The Hive
09.2023 - Current
Server
Arth Bar and Kitchen
10.2022 - 03.2023
Server
Eataly LA
10.2017 - 09.2022
High School Diploma -
Culver City High School