Jocelyn Torres
Provo
Summary
Professional with experience in client care, prepared to drive impactful results. Strong focus on team collaboration and reliable adaptability to changing needs. Skilled in client relationship management, problem-solving, and conflict resolution. Valued for effective communication, empathy, and results-driven mindset.
Overview
6
6
years of professional experience
Work History
Client Care Manager and Sernior Team Lead
TLC OPS
12.2022 - Current
- Assisted clients with inquiries, providing accurate information and support.
- Maintained client records in database, ensuring accuracy and confidentiality.
- Evaluated loan applications for creditworthiness and eligibility criteria.
- Assisted clients in understanding loan products and terms, enhancing customer satisfaction.
- Processed loan applications efficiently, ensuring compliance with regulatory requirements and internal policies.
- Oversaw daily operations, ensuring team adherence to quality standards and protocols.
- Mentored junior staff, enhancing their skills and promoting a collaborative work environment.
- Led performance reviews, providing constructive feedback to enhance team productivity and morale.
- Developed training materials to support onboarding processes and improve employee engagement.
Insides Sales Advisor
Sunrun Solar
10.2021 - 12.2022
- Developed and maintained relationships with potential customers through effective communication strategies.
- Conducted thorough needs assessments to tailor solar solutions for clients, enhancing customer satisfaction.
- Conducted site assessments to determine optimal solar panel placement and system specifications.
- Educated clients on solar technology benefits, financing options, and maintenance requirements.
- Assisted in training new hires on company procedures, product offerings, and best practices for successful solar installations.
Direct-to-home Sales Representive
Vivint Smart Home
11.2020 - 10.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Delivered engaging presentations on security products and services to prospective clients.
- Exceeded sales targets consistently by employing effective sales strategies and maintaining a deep understanding of industry trends.
- Delivered product presentations tailored to client needs, increasing engagement and interest.
AMI Confirmations Represetative
Vivint Smart Home
05.2020 - 10.2020
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed customer inquiries to ensure timely resolution and satisfaction.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Education
No Degree - Nursing
Utah Valley University
Orem, UT05-2029
Skills
- Client interviews
- Client retention
- Lead management
- In-home assessment
- Problem-solving
- Time management
- Adaptability and flexibility
- Self motivation
- Professionalism
- Quality assurance
Languages
English
Professional Working
Timeline
Client Care Manager and Sernior Team Lead
TLC OPS
12.2022 - Current
Insides Sales Advisor
Sunrun Solar
10.2021 - 12.2022
Direct-to-home Sales Representive
Vivint Smart Home
11.2020 - 10.2021
AMI Confirmations Represetative
Vivint Smart Home
05.2020 - 10.2020
No Degree - Nursing
Utah Valley University