Jocelyn Trieff
Salem,OH
Summary
Dynamic leader with a proven track record at Buy The Beach Tanning, adept in operations management and team development. Excelled in transforming challenges into opportunities, boosting team performance, and fostering strong customer relationships. Skilled in strategic planning, scheduling and staff training, achieving significant improvements in efficiency and customer satisfaction. History and experience as an Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Area Manager
Buy The Beach Tanning
06.2021 - Current
- Lead a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Manage daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conduct regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conduct training sessions to educate employees on best practices and procedures to increase profitability.
- Transformed underperforming teammates into productive, profitable team mates.
- Develop strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Drove revenues and team morale by developing and deploying sales contests.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Supervise 1 location manager and manage 13 employees as well as making schedules for all listed employees.
- Supervise 2 locations to enforce high-quality standards of operation.
Assistant Store Manager
Family Dollar
01.2016 - 07.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Medical Receptionist
Community Caregivers Inc.
02.2018 - 03.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Education
High School Diploma -
Crestview High School
Columbiana, OH05.2012
Skills
Staff Management
Operations Management
Relationship building and management
Team Development
Goals and performance
Performance Management
Staff Training and Development
Staff Training
Customer Relationship Management
Staff Development
Database Management
Staff Scheduling
Talent review
Employee Scheduling
Brainstorming ideas
Recruitment and hiring
Order Management
Customer Service
Training and coaching
Conflict Management
Attention to Detail
Leadership skills
Team Leadership
Leadership Development
Policies and Procedures
Customer Relations
Team Building Practices
Strategic Planning
Staff Supervision
Negotiation
Policy Enforcement
Decision-Making
Productivity Improvements
Action Plans
Staff Recruiting
Recruiting and Hiring
Multi-unit management
Sales Reporting
Performance Oversight
Operations Oversight
Accomplishments
- Supervised team of 13 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Area Manager, Buy the Beach - 3 years
- Tanning Attendant Training - 3 years
Timeline
Area Manager
Buy The Beach Tanning
06.2021 - Current
Medical Receptionist
Community Caregivers Inc.
02.2018 - 03.2019
Assistant Store Manager
Family Dollar
01.2016 - 07.2019
High School Diploma -
Crestview High School