Jocelyn Turner
Clinic Patient Representative Senior
Gilmer,TX
Summary
Dynamic and dedicated professional with extensive experience at Christus Good Shepherd Medical Center, excelling in patient advocacy and financial services. Proven ability to enhance patient satisfaction through exceptional customer service and effective communication. Skilled in electronic health records and adept at resolving complex issues while maintaining confidentiality and professionalism.
Overview
6
6
years of professional experience
Work History
Clinic Patient Representative Senior
Christus Good Shepherd Medical Center
05.2025 - Current
- Coordinated appointment scheduling to optimize patient flow and reduce wait times.
- Managed patient records using electronic health record systems for accurate documentation.
- Collaborated with healthcare teams to address patient concerns and enhance care quality.
- Supported administrative tasks, including filing and data entry, for efficient office operations.
- Resolved conflicts by effectively communicating with patients and staff, maintaining professionalism.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Improved patient retention rates by maintaining strong relationships through regular followups.
- Advocated for patients'' rights, ensuring their needs were met within the scope of the healthcare system.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
- Provided exceptional customer service to patients, creating a welcoming and supportive environment.
- Monitored patient flow throughout day to maintain appointment times and schedules.
- Collaborated with medical staff to ensure timely and accurate communication of patient needs.
- Contributed to a positive workplace culture by actively participating in team meetings and professional development opportunities.
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Maintained knowledge and certification of first aid and CPR.
- Handled emergencies calmly; performed CPR if required while waiting for medical assistance.
- Obtained current CPR, First Aid and BLS certifications.
Patient Financial Services Representative Senior
Christus Good Shepherd Medical Center
08.2023 - Current
- Assisted patients with financial assistance applications, enhancing accessibility to healthcare services.
- Communicated effectively with medical staff to clarify patient account information and resolve issues.
- Improved patient satisfaction by providing timely and accurate financial information.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Streamlined billing processes for increased efficiency and accuracy in payment collections.
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
- Reduced outstanding patient balances, implementing effective follow-up strategies that encouraged timely payments.
- Supported financial stability of healthcare facility by consistently meeting collection targets.
- Managed high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.
- Enhanced patient experience by simplifying financial clearance process, ensuring patients were well-informed prior to receiving services.
- Fostered positive relationships with patients, empathetically addressing their financial concerns and reinforcing facility's commitment to quality care.
- Reduced financial barriers for patients, identifying eligibility for charity care and other financial assistance programs.
- Educated patients about their benefits eligibility, helping them make informed decisions regarding their healthcare services.
- Improved patient trust and confidence, resolving financial disputes and negotiating payment plans tailored to individual needs.s
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Analyzed customer financial records to determine appropriate payment plan.
- Entered client details and notes into system for interdepartmental access and review.
Patient Advocate
Hospitality Health ER
01.2020 - 08.2023
- Facilitated patient access to healthcare services, ensuring seamless navigation through medical processes.
- Collaborated with medical staff to resolve patient concerns promptly, improving overall satisfaction rates.
- Mentored new patient advocates, fostering a collaborative environment that improved team performance and engagement.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Monitored patient progress and provided emotional support.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
- Worked effectively with staff from all departments to coordinate resolutions.
- Advocated for patient rights and access to support resources in healthcare settings.
- Collaborated with healthcare providers to ensure timely, accurate, and compassionate care for patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Resolved customer complaints using established follow-up procedures.
Education
High School Diploma -
Westbrook Senior High School
Beaumont, TX05-1986
Skills
- Customer service
- Privacy and confidentiality
- Scheduling appointments
- Insurance verification
- Patient admitting
- Financial needs determination
- Patient service and assistance
- Registration services
- Clinical data entry
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Money handling
- Patient check-in
- Electronic health records
- Phone and email etiquette
- Flexible schedule
- Patient registration
- Data entry
- Appointment scheduling
- Payment processing
- EMR
- Time management
- Attention to detail
- Punctual and hardworking
- Problem-solving abilities
- Calm and effective under pressure
- Reliability
- Excellent communication
- Registration and scheduling
- Detail-oriented
CPR/AED certified
Timeline
Clinic Patient Representative Senior
Christus Good Shepherd Medical Center
05.2025 - Current
Patient Financial Services Representative Senior
Christus Good Shepherd Medical Center
08.2023 - Current
Patient Advocate
Hospitality Health ER
01.2020 - 08.2023
High School Diploma -
Westbrook Senior High School