Jocelyn Velazquez
West Chicago,IL
Summary
A well-rounded and highly adaptable individual carried with a positive attitude. Communication skills and etiquette are derived from years of serving the public. Easily comfortable talking to groups and dealing with varied types of patrons. An enthusiastic scholar eager to contribute to team success through diligence, attention to detail, and daily improvement. Motivated to learn, grow, and excel in any position.
Overview
4
4
years of professional experience
Work History
Server
Burger And Sushi House
08.2022 - Current
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Performed opening and closing duties, ensuring seamless service transitions.
- Used slow periods to clean up and restock supplies.
- Assisted in training new hires.
Server
Buffalo Wild Wings
08.2021 - 06.2022
- Enhanced customer satisfaction by promptly attending to their needs with kindness and patience during high-volume periods.
- Developed efficient practices and prioritized tasks while understanding the importance of organization and prep work.
- Increased sales with upselling techniques and holding a fervent desire to know the product well.
- Adhered to proper food handling procedures and safety guidelines.
- Assisted in training new hires, providing guidance on company standards.
Certified Lifeguard
Swanson Pool
07.2020 - 09.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Attended weekly training to maintain certification.
- Vigilantly monitored safety of all guests in and around the swimming pool.
Education
Bachelor of Arts - Marketing And Business Management
Grand Canyon University
Phoenix, AZ04.2027
High School Diploma -
West Chicago Community High School
West Chicago, IL06.2020
Skills
- Soft Skills
- Microsoft Excel
- Microsoft Word
- PowerPoint
- Proficient with Canva
- Writing
- Guest Services
- Problem Resolution
- Multitasking
- Leadership
- Goal Orientation
- Strong Communication
- High-volume work pace
- Budgeting and Allocating
- Marketing Research
- Social Media Management
- Online Marketing Strategies
- Organization and Prioritization
- Networking and Relationship building
Timeline
Server
Burger And Sushi House
08.2022 - Current
Server
Buffalo Wild Wings
08.2021 - 06.2022
Certified Lifeguard
Swanson Pool
07.2020 - 09.2020
Bachelor of Arts - Marketing And Business Management
Grand Canyon University
High School Diploma -
West Chicago Community High School
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