Hi, I’m
Jocelyn Velazquez
Fort Myers
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
27
years of professional experience
Work History
Serenity Smiles
Office Manager
02.2021 - Current
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Doctors Dental Group
Dental Assistant/ Benefit Coordinator
06.2014 - 09.2019
Job overview
- Company Overview: General Practice
- All chairside assisting
- Pack cord
- Make temps
- Take impressions
- Zoom and place orders for all dental needs
- General Practice
- Answer the phone and make appointments
- Verified dental insurance information
- Presented treatment plans
Dental Care Alliance
Dental assistant/ front desk
08.2009 - 10.2014
Job overview
- Assist with all dental assisting
- Make appointments using Dentix
- Throughly explaining treatment plans
- Taking digital Xrays
- Impressions
- Packing cords
- Adjusting crowns
- Making temp crowns and bridges
Dr. Akel
Dental Assistant
04.2008 - 01.2009
Job overview
- Company Overview: General Practice
- Assist with filling
- Crown and bridge preps
- Packed cord
- Made temps
- General Practice
Dr. James Cherry
Surgical Assistant
02.2006 - 03.2008
Job overview
- Company Overview: Oral surgery
- Assist with all fractures
- Implants
- Sinus lifts
- Nerve transpositions
- Bone grafting with PRP
- Extractions
- Oral surgery
Dr. Jeffrey Bowden
Dental Assistant
01.1998 - 01.2006
Job overview
- Assist with all endodontic procedures
- Placed orders for all dental supplies
Education
Concorde Career CollegeJacksonville, Fl
Dental assistant program from Certified Expanded Dental Assistant
01.1997
Orange Park Beauty AcademyOrange Park, Fl
Nail Technician Program from Certified Nail Technician
01.2007
William Penn Senior High SchoolYork, Pa
High School Diploma
01.1991
Skills
- Taking and pouring alignment impressions
- Exposing x-rays
- All Chairside assisting
- Placing orders for dental needs
- Instrument setups
- Bilingual (Spanish)
- Customer relations
- Billing
- Document management
- Account reconciliations
- Operations management
- Employee training
- Team supervision
- Policy and procedure modification
- Scheduling and coordinating
- Team leadership
Timeline
Office Manager
Serenity Smiles
02.2021 - Current
Dental Assistant/ Benefit Coordinator
Doctors Dental Group
06.2014 - 09.2019
Dental assistant/ front desk
Dental Care Alliance
08.2009 - 10.2014
Dental Assistant
Dr. Akel
04.2008 - 01.2009
Surgical Assistant
Dr. James Cherry
02.2006 - 03.2008
Dental Assistant
Dr. Jeffrey Bowden
01.1998 - 01.2006
Orange Park Beauty Academy
Nail Technician Program from Certified Nail Technician
William Penn Senior High School
High School Diploma
Concorde Career College
Dental assistant program from Certified Expanded Dental Assistant
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