Jocelyn Veliz
North Hollywood,CA
Summary
Dynamic and results-oriented professional with extensive experience at KPFF Consulting Engineers Inc. as a Land Survey Technician and Front End Supervisor at Home Depot. Excelled in topographic mapping and customer service, enhancing project efficiency and fostering high team productivity. Skilled in AutoCAD Civil 3D and multitasking, with a proven track record of meeting stringent deadlines and exceeding employer expectations.
Developed leadership and teamwork skills in fast-paced retail environment, focusing on customer satisfaction and efficient operations. Track record of improving operational processes, ensuring smooth and seamless shopping experience. Managed daily operations and coordinated staff to achieve high performance and positive customer experiences. Looking to transition into new field, leveraging these transferable skills to drive success in fresh and challenging role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Land Survey Technician
KPFF Consulting Engineers Inc.
07.2021 - Current
- Set up precise measurement and control equipment.
- Performed field calculations to complete assessments.
- Enhanced project efficiency by effectively managing resources and meeting deadlines.
- Demonstrated commitment to safety protocols while conducting field operations in various environmental conditions.
- Collaborated closely with team members to achieve project goals and maintain strong professional relationships.
- Produced detailed maps showing locations of boundaries and topographical features.
- Performed boundary, topographic and traverse land surveys.
- Compiled information necessary to stake projects for construction using engineering plans.
Front End Supervisor
Home Depot
02.2016 - 07.2021
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
- Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
Education
Associate of Arts - Business Administration And Management
College of The Canyons
Valencia, CA06-2026
Certificate - Land Survey
College of The Canyons
Valencia, CA06-2025
Skills
- Total station operation
- Construction staking
- Topographic mapping
- AutoCAD civil 3D
- Field note interpretation
- Attention to detail
- Multitasking
- Reliability
- Problem-solving skills
- Workflow management
- Staff management
- Listening skills
- Team supervision
- Training and mentoring
- Operations
Certification
- OSHA Certified
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
Timeline
Land Survey Technician
KPFF Consulting Engineers Inc.
07.2021 - Current
Front End Supervisor
Home Depot
02.2016 - 07.2021
- OSHA Certified
- CPR/AED Certification
Associate of Arts - Business Administration And Management
College of The Canyons
Certificate - Land Survey
College of The Canyons
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