Summary
Overview
Work History
Education
Skills
Timeline
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Jocelyn Vergara

Waukegan,IL

Summary

Accomplished Lead Patient Care Coordinator at Amen Clinics, Chicago, adept in HIPAA compliance and customer service excellence. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous tasks at once while ensuring patient satisfaction.

Overview

6
6
years of professional experience

Work History

Crew Member

Bright Bowls
11.2024 - Current
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders and collected payments.
  • Improved food safety by diligently following proper food handling procedures and maintaining a clean work environment.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Lead Patient Care Coordinator

Amen Clinics, Chicago
06.2022 - 08.2024
  • Ensured compliance with HIPAA regulations by overseeing proper handling of sensitive patient data.
  • Increased patient satisfaction by addressing concerns promptly and resolving issues in a timely manner.
  • Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
  • Implemented efficient scheduling and coordination processes.
  • Streamlined communication between physcians resulting in improved patient outcomes by relaying requests and questions and ensuring quick follow-up.
  • Managed high call volumes efficiently.

Server

Texas Roadhouse
10.2021 - 06.2022
  • Worked with POS system to place orders, split bills, and calculate totals.
  • Demonstrated strong multitasking skills by managing multiple tables without compromising service quality.
  • Handled food safely and kept spaces clean to maintain a safe and sanitary work environment.
  • Stocked server areas with supplies before, during, and after shifts.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Crew Member

Tropical Smoothie Cafe
04.2021 - 09.2021
  • Memorized over 50 menu items and created custom drinks for customer satisfaction.
  • Provided friendly customer service while remaining calm during periods of high volume.
  • Performed cleaning duties, including wiping tables, equipment, sweeping and refilling stock.
  • Managed the cashier, processing payments of cash and card.
  • Packaged and stored food products efficiently for proper handling and preservations, including accurate and up to date labels on every food item.

Hostess/To Go Specialist

Red Robin
08.2019 - 07.2020
  • Warmly welcomed all guests.
  • Mastered POS systems to handle payments of both cash and card.
  • Escorted guests to seating areas, provided menus and highlighted all specials to promote a positive experience.
  • Tracked seated guests and available seating while accurately following server rotations.
  • Cleaned and restocked counter areas.
  • Completed closing duties, including taking out the trash, restocking needed prep items, and scrubbing floors both in the dining area and food line.

Education

High School Diploma -

Waukegan High School
Waukegan, IL
05.2021

Skills

  • HIPAA Compliance
  • Effective Time Management
  • Customer Service
  • Multitasking
  • Scheduling Coordination
  • POS Systems
  • Food Safety
  • High-Volume Dining
  • Menu Memorization
  • Bilingual (Spanish)

Timeline

Crew Member

Bright Bowls
11.2024 - Current

Lead Patient Care Coordinator

Amen Clinics, Chicago
06.2022 - 08.2024

Server

Texas Roadhouse
10.2021 - 06.2022

Crew Member

Tropical Smoothie Cafe
04.2021 - 09.2021

Hostess/To Go Specialist

Red Robin
08.2019 - 07.2020

High School Diploma -

Waukegan High School

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Jocelyn Vergara