Jocelyn Vergara
Tolleson,AZ
Summary
Proven leader and effective communicator, adept at problem-solving and customer service, significantly improved team performance at Firehouse Subs. Skilled in cash handling and fostering a collaborative work environment, my background includes training employees and enhancing operational efficiency.
Overview
10
10
years of professional experience
Work History
Shift Manager
Firehouse Subs
06.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Assistant
Elias Pet Shop
03.2014 - 07.2017
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- assisted the veterinarian with medications, shots, and more.
Education
High School Diploma -
Mark Keppel High School
05.2017
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Works well with others
- Patient
Languages
Spanish
Limited Working
Timeline
Shift Manager
Firehouse Subs
06.2024 - Current
Assistant
Elias Pet Shop
03.2014 - 07.2017
High School Diploma -
Mark Keppel High School