Summary
Overview
Work History
Education
Skills
Certification
Languages
Custom
References
Timeline
Generic
Jocelyn Villaranda

Jocelyn Villaranda

Richmond,VA

Summary

Customer service professional with extensive experience at Walmart Corporation, specializing in cash handling and inventory management. Demonstrated success in enhancing customer satisfaction through effective communication and problem-solving. Recognized for maintaining safety compliance while managing transactions and training staff. Dedicated to delivering exceptional service and fostering customer loyalty.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Walmart Corporation
Midlothian, VA
09.2023 - Current
  • Greeted customers and assessed needs to provide tailored assistance.
  • Managed multiple tasks simultaneously with accuracy and attention to detail.
  • Processed returns, exchanges, refunds, and transactions efficiently as required.
  • Operated cash register accurately during peak periods to ensure smooth transactions.
  • Answered customer calls promptly, providing courteous and helpful responses.
  • Informed customers about available products and services to enhance their experience.
  • Demonstrated active listening skills while addressing customer questions and complaints.
  • Resolved inquiries promptly, ensuring high levels of customer satisfaction.

Wheel Chair Agent

Prime Flight Aviation
Richmond, VA
12.2024 - 02.2025
  • Advised customers on wheelchair features, functions, and maintenance protocols.
  • Ensured adherence to safety standards during wheelchair selection assistance.
  • Coordinated with gate agents for seamless boarding assistance.
  • Transported individuals requesting wheelchair service to designated locations.
  • Facilitated TSA checkpoint screenings for customers requiring assistance.
  • Assisted customers in reclaiming baggage efficiently.
  • Supported safe navigation of jetways by backing wheelchairs down ramps.

Cash Office Associate

BJ's Wholesale
Midlothian, VA
11.2022 - 11.2023
  • Balanced cash drawer and reconciled receipts with minimal discrepancies.
  • Operated office equipment including calculators and scanners to enhance efficiency.
  • Provided exceptional customer service through prompt and courteous greetings.
  • Processed payments and managed accounts, ensuring accuracy in transactions.
  • Maintained organized records of daily transactions for efficient tracking.
  • Participated in inventory counts as directed by management team.
  • Resolved discrepancies between cash counts and register balances effectively.
  • Prepared detailed reports summarizing daily transactions for management review.

Restaurant Steward

Norwegian Cruise Line
Honolulu, HI
09.2022 - 10.2022
  • Organized special events, including banquets and private parties, enhancing guest experiences.
  • Ensured compliance with health regulations, maintaining food safety practices consistently.
  • Responded promptly to guest inquiries and complaints to uphold satisfaction levels.
  • Maintained comprehensive knowledge of menu items, including ingredient details and preparation methods.
  • Assisted patrons by serving drinks and food, promoting efficient service delivery.
  • Coordinated effective communication with kitchen staff regarding guest orders and requests.
  • Managed cleanliness of dining area, restrooms, and bar area to ensure a welcoming environment.
  • Developed long-term customer relationships to encourage repeat business and loyalty.

Money Center Associate

Walmart Corporation
Chester, VA
12.2015 - 08.2021
  • Ensured compliance with laws and regulations pertaining to Money Center services.
  • Conducted regular audits of Money Center records for accuracy and compliance.
  • Managed daily cash transactions, ensuring accuracy and accountability across operations.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Trained new employees on Money Center procedures and best practices.
  • Maintained organized and secure handling of cash, checks, and credit card information.
  • Implemented loss prevention strategies to minimize discrepancies and fraud risks.
  • Coordinated currency supply for registers to ensure adequate change availability.

Front Desk Receptionist

Omni Mount Washington Resort
Bretton Woods, NH
10.2016 - 11.2016
  • Handled sensitive information with strict confidentiality protocols.
  • Managed incoming and outgoing correspondence, including mail and courier services.
  • Maintained organized reception area and ensured prompt guest attendance.
  • Answered incoming calls, directing them to appropriate personnel and taking messages.
  • Tracked office supply inventory and placed orders for replenishment as necessary.
  • Updated customer information in databases to ensure record accuracy.
  • Provided administrative support including filing, photocopying, and scanning documents.
  • Resolved customer complaints efficiently following established protocols.

Education

Bachelor of Science - Biology

Adamson University
03-1986

Associate of Science - Psychology

Bright Point Community College
Richmond, VA

Skills

  • Customer service
  • Cash handling
  • Inventory management
  • Point of sale
  • Safety compliance
  • Data entry

Certification

  • First Aid, CPR & AED ( SHLSOS-203) 9/30/2022 Certificate #S00052465
  • Maritime Security Awareness ( SHLSOS-561) 9/27/ 2022 Certificate # S00052467
  • Personal Survival Techniques ( SHLSOS -363) 10/05/2022 Certificate# S00052463
  • Personal Safety & Social Responsibilities ( SHLSOS-359) 9/30/2022 Certificate# S00052464
  • Crown Management ( SHLSOS-142 ) 9/26/2022 Certificate# S00052468
  • Basic Firefighting ( SHLSOS-53) 9/29/2022Certificate# S00052466

Languages

English
Professional
Tagalog
Professional

Custom

  • FIL-AM ( Filipino Association of Tricities )
  • FIL-AM ( Filipino Association of Central Virginia )

References

References available upon request.

Timeline

Wheel Chair Agent

Prime Flight Aviation
12.2024 - 02.2025

Customer Service Associate

Walmart Corporation
09.2023 - Current

Cash Office Associate

BJ's Wholesale
11.2022 - 11.2023

Restaurant Steward

Norwegian Cruise Line
09.2022 - 10.2022

Front Desk Receptionist

Omni Mount Washington Resort
10.2016 - 11.2016

Money Center Associate

Walmart Corporation
12.2015 - 08.2021

Bachelor of Science - Biology

Adamson University

Associate of Science - Psychology

Bright Point Community College

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