JOCELYN VILLATE
Miami
Summary
Dynamic professional with extensive experience at ROSS INC, excelling in customer service and problem resolution. Bilingual communicator skilled in Microsoft Office and adept at managing deadlines. Proven ability to enhance customer satisfaction through effective interpersonal relations and a commitment to professionalism. Recognized for maintaining accurate inventory and promoting products effectively. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Associate
ROSS INC
07.2016 - Current
- Display professionalism, friendliness, respect, and true courtesy to customers always
- Respond to customer service calls and issues promptly in a helpful and courteous manner, having in mind to treat customer service as top priority always
- Ensure counts, markdowns, and inventories are taken accurately as scheduled
- Ensure ticketing, presentation, and merchandise sizing are done to Ross standards
Help Desk Support
HELP SERVICES LTD
07.2011 - 07.2016
- Responding to queries via chat, email, or phone.
- Training other staff members on troubleshooting and diagnosing problems.
- Writing, editing, and revising training manuals for new and updated software and hardware.
- Providing technical assistance for questions and problems.
Nursing Assistant
ELDER CARE SERVICES INC
05.2014 - 02.2016
- Turning or moving patients.
- Gathering medical supplies.
- Bathing patients.
- Grooming patients by brushing their hair, teeth, shaving them, etc.
- Feeding patients and documenting their food and liquid intake.
- Checking vital signs such as blood pressure and heart rate.
- Answering patient calls.
Education
Medical Front Office & Billing Diploma - BILLING CODING
FLORIDA CAREER COLLEGE
Miami, FL01-2021
Skills
- Bilingual communication
- Deadline management
- Independent work
- Interpersonal relations
- Professional etiquette
- Phone support
- Microsoft Office proficiency
- Online research
- Product promotion
- Problem resolution
- Time efficiency
- Journal utilization
- Financial ledgers
- Cash handling
- Account review
- Insurance protocols
- Medical coding expertise
- Third-party communication
- Claim resolution
- Patient interaction procedures
References
Available Upon Request
Languages
English
Native/ Bilingual
CREOLE
Native/ Bilingual
Spanish
Limited
Certification
BILLING CODING
Timeline
Sales Associate
ROSS INC
07.2016 - Current
Nursing Assistant
ELDER CARE SERVICES INC
05.2014 - 02.2016
Help Desk Support
HELP SERVICES LTD
07.2011 - 07.2016
Medical Front Office & Billing Diploma - BILLING CODING
FLORIDA CAREER COLLEGE