JOCELYN VILLATE
Miami
Summary
Motivated individual experienced in adapting to new challenges and environments. Contributed to organizational success through strong work ethic, effective time management, and interpersonal skills. Focused on developing professional experience while delivering value to team objectives.
Overview
15
15
years of professional experience
Work History
Amazon warehouse
Packing Tech, Mondelez International
Miami
04.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed customer needs quickly to provide timely support.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Associate
ROSS INC
07.2016 - Current
- Displayed professionalism, friendliness, respect, and courtesy to customers consistently
- Responded promptly to customer service calls and issues, prioritizing customer satisfaction
- Ensured accurate counts, markdowns, and inventories were completed as scheduled
- Ensure counts, markdowns, and inventories are taken accurately as scheduled
Airport Customer Service Agent
Clear
Miami
02.2023 - 02.2024
- Assisted passengers with check-in procedures and boarding passes.
- Provided information on flight schedules and airport services.
- Managed luggage inquiries and resolved lost baggage issues.
- Handled customer complaints and escalated issues.
Help Desk Support
HELP SERVICES LTD
07.2011 - 07.2016
- Resolved queries via chat, email, or phone, ensuring timely support for users.
- Responding to queries via chat, email, or phone.
- Developed and updated training manuals for software and hardware, enhancing knowledge transfer for staff.
- Delivered technical assistance for inquiries and issues, facilitating user problem resolution.
Nursing Assistant
ELDER CARE SERVICES INC
05.2014 - 02.2016
- Assisted in turning and repositioning patients to enhance comfort and prevent bedsores.
- Collected and organized necessary medical supplies for patient care.
- Provided personal hygiene assistance by bathing patients to maintain cleanliness and comfort.
- Groomed patients by brushing hair, cleaning teeth, and shaving.
- Feeding patients and documenting their food and liquid intake.
- Collected and organized medical supplies to ensure efficient patient care.
- Responded promptly to patient calls to address needs and concerns.
Education
Medical Front Office & Billing Diploma -
FLORIDA CAREER COLLEGE
Miami, FLNMB
Miami, FLSkills
- Telephone support
- Internet research
- Time management
- Meeting deadlines
- Timely work completion
- Minimal supervision
- Cash handling
- Petty cash management
- Document filing
- Patient check-in
- Patient check-out
- Customer service
- Problem resolution
- Problem solving
- Claim issues
- Patient benefits
- Reauthorizations
- Referrals
- Electronic health records
- Practice management software
- Billing procedures
- Reimbursement processes
- Insurance guidelines
- HMO/PPO
- Medicare
- State Medicaid
- CPT
- ICD-10-CM
- HCPCS/Modifiers
- Auditing
- ICD-9
- ICD-10 coding
- CPT coding
- HCPCS Level II
- Coding Compliance
- Third-party communication
- Commercial health insurances
- Government health insurances
- Third-party insurances
- Subsidiary journals
- Ledgers
- Patient care
- Anatomy
- Physiology
- Promotion
- Product placement
- Physiology
- Patient care
- Customer service
- Problem resolution
Timeline
Amazon warehouse
Packing Tech, Mondelez International
04.2025 - Current
Airport Customer Service Agent
Clear
02.2023 - 02.2024
Sales Associate
ROSS INC
07.2016 - Current
Nursing Assistant
ELDER CARE SERVICES INC
05.2014 - 02.2016
Help Desk Support
HELP SERVICES LTD
07.2011 - 07.2016
Medical Front Office & Billing Diploma -
FLORIDA CAREER COLLEGE
NMB