Jocelyn C Vu

• Serve neighborhood residents by assisting diverse community populations with Medi-Cal, CalWORKs, CalFresh, and California Healthcare Exchange programs.
• Conduct detailed community-level needs assessments through interviewing, documentation review, and evaluation of household and social circumstances.
• Analyze demographic and case information trends and prepare summaries used to identify service gaps affecting neighborhoods.
• Interpret Federal, State, and County regulations and apply them to eligibility decisions.
• Coordinate with State, Federal, and nonprofit agencies to verify information and support service delivery.
• Independently manage caseloads, meet deadlines, maintain compliance documentation, and prepare written case analyses.
• Support call center operations by resolving issues, troubleshooting system problems, and documenting service outcomes.
• Identify procedural challenges affecting equitable service delivery and recommend process improvements.
• Eligibility Worker III (Worked Out of Class) | 2025
• Guided staff in complex case analysis and policy interpretation.
• Identified infrastructure gaps affecting neighborhood service access and recommended improvements.
• Supported intake workflow, implementation of regulation changes, and staff development.
• Eligibility Worker I (Trainee) | 2024
• Completed EW I analytical training including needs assessments, system analysis, and interpretation of program policies.
• Conducted structured interviews and documented findings to support community access to services.

• Used Power BI dashboards and Excel PivotTables to analyze student success trends and neighborhood-related barriers.
• Conducted workflow studies to identify issues impacting accessibility and equity in services.
• Prepared analytical reports and visual presentations summarizing trends and recommended improvements.
• Led staff training, performance evaluation, and process consistency efforts.
• Student Support Advisor I, II, Senior | 2017 – 2022
• Used Excel PivotTables and data analysis tools to evaluate retention, performance, and financial trends.
• Conducted needs assessments and documented challenges related to community-based barriers.
• Prepared reports and collaborated with leadership on service-access improvements.
• Assistant Director, Enrollment Services | 2015 – 2017
• Analyzed enrollment data, demographics, and neighborhood-level access trends using Excel reporting tools.
• Prepared operational reports, forecasting summaries, and policy analyses to support program improvements.

• Analyzed sales trends and community demographics to optimize staffing and operations.
• Evaluated store performance data to identify operational gaps and recommend workflow improvements.
• Generated weekly business reports summarizing revenue, customer patterns, and labor usage to inform leadership decisions.

• Conducted regional performance reviews and community-impact assessments.
• Analyzed inventory, staffing, and multi-site productivity data to identify efficiency opportunities.
• Developed data-driven operational improvement plans to increase performance across regional stores.

• Managed administrative operations and analyzed patient access-to-care data.
• Reviewed financial reports, scheduling patterns, and patient flow metrics to recommend operational adjustments.
• Maintained multi-system data integrity and prepared weekly analytical performance summaries for leadership.

• Oversaw multi-site district operations, evaluated performance metrics, and recommended improvements.
• Analyzed sales, staffing, and customer engagement data across district stores to identify performance trends.
• Conducted operational audits, developed district improvement plans, and presented findings to senior leadership.