Jocelyn Ward
Palm Bay,FL
Summary
Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Scheduler (Work From Home)
Community Health
10.2023 - 06.2025
- Ensured that all appointment times were accurately recorded in the system.
- Identified areas where processes could be improved or streamlined for greater efficiency.
- Developed and maintained patient scheduling protocols, ensuring accuracy and efficiency.
- Monitored no-show rates for appointments and worked proactively to reduce them.
- Collaborated with colleagues to coordinate multiple appointments within a timely manner.
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Verified insurance coverage and obtained pre-authorizations.
Patient Access Representative (Work From Home)
Optum
01.2021 - 06.2023
- Followed established policies and procedures regarding prescription delivery processes.
- Developed strong relationships with pharmacy staff to ensure smooth delivery operations.
- Communicated effectively with dispatch personnel regarding delays or unexpected obstacles encountered on route.
- Alzheimer's and Dementia Care.
- Assisted patients with understanding medication instructions provided by pharmacists.
- Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
Certified Nursing Assistant
Magnolia Manor
05.2019 - 08.2021
- Performed light housekeeping duties including laundry, meal preparation and grocery shopping.
- Assisted residents in activities of daily living to maintain health and dignity.
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Maintained secure environment for staff and residents, following established safety standards.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Data Entry Clerk
Ross Distribution Center
03.2012 - 04.2019
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Education
High School Diploma -
Dutch Fork High School
Irmo, SC06.2008
Skills
- Adobe Acrobat
- Home Care
- QuickBooks
- Nursing
- Hospital Experience
- HCPCS
- Direct Care
- Continuous improvement
- Patient Care
- Certified Nursing Assistance
- Microsoft Word
- CNA
- Medical Terminology
- Windows
- Vital Signs
- Microsoft Office
- CPT Coding
- (5yrs) Learning technology
- ICD-10
- Following up with patients
- Appointment scheduling
- Data entry proficiency
- Medical terminology
- HIPAA compliance
- Customer service
- CPR certified
Certification
- CNA
- First Aid Certification
- CPR Certification
Languages
English
Full Professional
Timeline
Patient Scheduler (Work From Home)
Community Health
10.2023 - 06.2025
Patient Access Representative (Work From Home)
Optum
01.2021 - 06.2023
Certified Nursing Assistant
Magnolia Manor
05.2019 - 08.2021
Data Entry Clerk
Ross Distribution Center
03.2012 - 04.2019
High School Diploma -
Dutch Fork High School
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