Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Jocelyn Webb

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

3
3
years of professional experience

Work History

Receptionist

Apex Total Family Fitness
01.2025 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Server

The Local
02.2024 - 08.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

FOH Team Member

Chick-fil-A
08.2024 - 01.2025
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Contributed to a positive team environment by assisting coworkers with tasks when needed.

Lead Barista

Starbucks
07.2022 - 10.2023
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.

Education

High School Diploma -

Roane State Community College
Harriman, TN

Skills

  • Organization skills
  • Time management
  • Verbal and written communication
  • Customer/Client relations
  • Customer service
  • Payment processing

Affiliations

  • Apex Enterprises

Timeline

Receptionist

Apex Total Family Fitness
01.2025 - Current

FOH Team Member

Chick-fil-A
08.2024 - 01.2025

Server

The Local
02.2024 - 08.2025

Lead Barista

Starbucks
07.2022 - 10.2023

High School Diploma -

Roane State Community College

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Jocelyn Webb