Jocelyn Westberry
Maynardville,TN
Summary
Accomplished Lead Medical Assistant with a proven track record at Covenant Medical Group, adept in phlebotomy and patient education. Excelled in training new staff, enhancing patient satisfaction, and managing critical medical procedures with professionalism and critical thinking. Demonstrated leadership in clinical settings, ensuring high standards of care and operational efficiency.
Professional healthcare leader with strong background in medical assistance. Skilled in patient care, administrative tasks, and clinical support. Highly reliable with focus on teamwork and adaptability to changing needs. Known for excellent communication, organizational skills, and results-driven approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Covenant Medical Group/ Urology Specialist
07.2020 - Current
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Kept medical supplies in sufficient stock by monitoring levels and submitted all replenishment orders before they were depleted.
- Obtained and documented patient medical history, vital signs, and current complaints at intake.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Updated inventory, expiration, and vaccine logs to maintain current tracking documentation. As well as did all sample medication logs and audits .
CNA Preceptor
UT Medical Center
11.2018 - 07.2020
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Led workshops on effective communication strategies between CNAs and other healthcare team members to foster strong collaborative relationships.
- Worked effectively in fast-paced environments.
Education
Certificate - Medical Assisting Program
Roane State Community College
Harriman, TN04-2020
High School Diploma -
Family Christain Acadamy
Knoxville, TN06-2014
Skills
- HIPAA compliance
- Clinical leadership
- Vital signs monitoring
- Professionalism and ethics
- Critical thinking
- Phlebotomy expertise
- Medical terminology knowledge
- Medical procedures
- Patient education and counseling
Certification
- Basic Life Support (BLS) - American Heart Association.
- CCMA National Healthcareer Association (NHA) 2020
Timeline
Lead Medical Assistant
Covenant Medical Group/ Urology Specialist
07.2020 - Current
CNA Preceptor
UT Medical Center
11.2018 - 07.2020
- Basic Life Support (BLS) - American Heart Association.
- CCMA National Healthcareer Association (NHA) 2020
Certificate - Medical Assisting Program
Roane State Community College
High School Diploma -
Family Christain Acadamy
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