Jocelyn White
Claims Customer Service
Glendale,Arizona
Summary
Personable Member Service Representative offering 10+ years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
7
7
years of professional experience
Work History
Human Resources Assistant II
Aston Carter
Glendale, United States
09.2021 - Current
- Administered compensation, benefits and performance management systems and safety and recreation programs.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Helped employees register for benefits programs using online portals.
- Compiled employee records from individual departments to maintain central files.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Customer Service Claims Representative
Zenith American Solutions
Las Vegas, NV
01.2017 - 08.2021
- Educated plan participants with initial eligibility inquiries within a medical customer service environment by providing a high quality of service to help them maximize their plan benefits
- Contributed team effort by accomplishing related results as needed
- Resolved eligibility and claims processing issues by clarifying the participants/providers complaint; determining the cause of the problem; expediting correction or adjustment; following up to ensure resolution
- Increased the customer experience by providing information for our Retiree/COBRA plans
- Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
Customer Service Representative
Northwest Administrators
Las Vegas, NV
01.2013 - 01.2015
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Education
Associate of Applied Science - Health Administration
Pima Medical Institute
Las Vegas, NVSkills
HR policies
Maintaining files
Office administration
Team Player
Computer literacy
Teaching
Complaint resolution
CRM
Documentation review
Reporting skills
Understanding of medical terms
Collaborative relationships
Insurance industry experience
Claims reporting systems
Client needs analysis
Account management
Active Listening
Excellent Communication
Timeline
Human Resources Assistant II
Aston Carter
09.2021 - Current
Customer Service Claims Representative
Zenith American Solutions
01.2017 - 08.2021
Customer Service Representative
Northwest Administrators
01.2013 - 01.2015
Associate of Applied Science - Health Administration
Pima Medical Institute