Jocelyn Whitney

• Delivered customer service support promptly to achieve high satisfaction levels.
• Personalized client interactions by identifying unique needs and offering tailored solutions.
• Proactively resolved issues through follow-up calls and emails to uphold client satisfaction.
• Provided leadership and support to team members, promoting collaboration and teamwork.
• Identified opportunities for process improvements within customer service operations.
• Ensured compliance with applicable laws and regulations during all duties.
• Developed sustainable client relationships based on trust through effective communication skills.

Received recognition from bank executives and peers for exceptional client service in 2016.

• Resolved client inquiries to enhance customer satisfaction efficiently.
• Documented client interactions systematically to ensure accurate records.
• Delivered personalized service addressing unique client concerns and needs.
• Maintained up-to-date knowledge of products and services to improve interactions.
• Managed client complaints with professionalism and competence.
• Attended to daily service requests, providing prompt support.

• Updated client information in database system to enhance account management efficiency.
• Facilitated onboarding process for new clients, ensuring seamless integration into services.
• Resolved client disputes effectively through strong problem-solving skills.

• Delivered user support for software applications, improving user experience and satisfaction.
• Collaborated with team members to streamline help desk processes, enhancing operational efficiency.
• Escalated unresolved issues to senior technicians to ensure timely resolutions for users.
• Monitored help desk ticketing system to facilitate prompt follow-up on support requests.
• Responded to user inquiries via phone and email, providing clear and concise information.
• Assisted users with troubleshooting computer issues through remote desktop sessions.