Jocelyn Williams

Work History

Bozeman Orthodontics

Bozeman , MT

11.2022 - Current

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Collaborated with department leads and senior management to coordinate operations and drive improvements.
Met deadlines while maintaining high quality deliverables.
Provided typing, word processing and clerical support and assisted with special projects.
Performed routine bookkeeping tasks to record and store financial transactions.
Complied with privacy and confidentiality policies when communicating with callers and guests.
Compiled and entered data into various databases to ensure accuracy and completeness
Implemented systems to improve administrative processes and procedures.
Scheduled appointments and maintained and updated appointment calendars.

Mazevo Coffee Roasters

Bozeman , MT

08.2021 - 11.2022

Led cross-functional projects and identified and solved complex problems across business spectrum
Analyzed metrics and presented data-driven recommendations to senior leadership
Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
Tracked labor, sales, and inventory and managed operations to maximize returns
Developed marketing campaigns for upcoming events using social media platforms
Oversaw day-to-day operations and special projects in fast-paced work environments
Ordered, organized and tracked the use of the department's supplies
Coached, trained, and developed employees in company policies and compliance requirements
Resolved customer problems personally, responding to inquiries and complaints
Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews
Set forward-thinking policies to meet business needs and boost team success.

Billings Public Schools

Billings , MT

08.2017 - 06.2021

Offered extra assistance to disabled students such as helping them access facilities and use assistive devices
Developed positive relationship with each child through observation and learning experience and enhanced student development and growth
Worked with operators to effectively manage planned and emergency stops
Buckled seatbelts and secured wheelchairs to minimize risks to passengers during travel
Followed established guidelines and procedures
Executed emergency response by employing established protocols and medical guidelines
Identified warning signs of emotional or developmental problems and reported to parents and school staff
Communicated with bus driver, teachers, and guardians to meet students medical, physical, and behavioral needs during transport.

City Brew Coffee

Billings , MT

08.2016 - 12.2020

Engaged customers and explained promotional and seasonal items, enabling patrons to make educated choices
Trained and oriented new employees to cafe policies, procedures, and standards, verifying acclimation to normal and peak demands
Inspected cleanliness of store and operations to maintain compliance with food
Aug 2016 safety and sanitation regulations
Managed the registers at the front counter, including counting every drawer before and after each shift
Guided staff in absence of direct supervisors
Sold coffee, tea blends, and brewing equipment, highlighting the differences between items and educating customers about brewing methods
Prepared sandwiches and baked goods, ground and blended coffee beans, brewed coffee and tea, and served items to customers
Connected with customers and gave each person positive experience to promote long-term loyalty
Kept supplies and retail products well-stocked and organized in fresh, engaging displays.