Microsoft
Hi, I’m
Jocelyn Williams Wright
Pittsburgh,PA
Summary
Adept at swiftly mastering new roles, I excelled at Supreme Traffic Control by leveraging strong stress tolerance and leadership qualities to enhance traffic coordination and safety. My ability to effectively manage high-stress situations and quickly adapt to changing conditions led to a significant improvement in operational efficiency and client satisfaction.
Overview
10
years of professional experience
Work History
Supreme Traffic Control
Traffic Control Flagger
04.2022 - 07.2023
Job overview
- Calmly managed clearing of path during passage of emergency vehicles.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Demonstrated strong decision-making skills when determining appropriate actions in response to changing conditions or emergencies within the work zone.
- Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.
- Patiently directed motorists towards detours and alternate routes.
ServiceLink
Mortgage Closer
02.2019 - 09.2021
Job overview
- Reviewed executed documents thoroughly post-closing to ensure completion of required forms before final submission to investor or servicer partners.
- Coordinated scheduling of closings between buyers, sellers, attorneys, and lenders for a smooth transaction experience.
- Ensured proper document storage and disposal, safeguarding sensitive financial information in accordance with company policies and legal requirements.
- Organized and prioritized multiple loan files simultaneously, maintaining strict deadlines to meet client expectations.
Flaggstar Nursing
Home Health Aide
10.2016 - 03.2018
Job overview
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
IBEX Global
Costumer Service Rep
06.2014 - 01.2016
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered customer telephone calls promptly to avoid on-hold wait times.
ComForCare Health Care
Home Health Aide
03.2013 - 12.2014
Job overview
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Followed nutritional plans to prepare optimal meals.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
Education
Penn Hills Senior High SchoolPittsburgh, PA
High School Diploma
06.2012
Skills
Quick Learner
Stress Tolerance
Flagging Procedures
Traffic Control Devices
Signaling Techniques
Leadership Qualities
charity work for my community and my children school.
For the past 5 years i have been participating with fund raising events that will help provide my community with the tools they need to reach better academics & activity accomplishments.
Timeline
Traffic Control Flagger
Supreme Traffic Control
04.2022 - 07.2023
Mortgage Closer
ServiceLink
02.2019 - 09.2021
Home Health Aide
Flaggstar Nursing
10.2016 - 03.2018
Costumer Service Rep
IBEX Global
06.2014 - 01.2016
Home Health Aide
ComForCare Health Care
03.2013 - 12.2014
Penn Hills Senior High School
High School Diploma
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
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