Jocelyn Yanez

Goodyear,AZ

Summary

Analytical and organized professional with background dispatching services. Keeps jobs and services on-time by planning diligently while handling large group of technicians. Excels at monitoring operations and proactively correcting problems.

Overview

years of professional experience

Work History

Dispatcher

EMCOR Service Arizona

Phoenix, AZ

05.2024 - Current

Arranged for repairs to restore service and schedules.
Received and dispatched calls for emergency services.
Maintained current knowledge of personnel in the field, and completed services or delays.
Prepared daily work and schedules.
Recorded and maintained files or records of customer requests, work or services performed.
Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
Addressed questions, problems or requests for service or equipment.
Received or prepared work orders.
Investigated and resolved customer and vendor issues to retain business.
Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.

Preschool Teacher

Growing Minds Preschool

Surprise, AZ

05.2022 - 05.2023

Organized educational materials and resources to create an engaging learning environment.
Built and strengthened positive relationships with students, parents and teaching staff.
Administered and documented results of student assessments.
Maintained daily records of individual activities, behaviors, meals and naps.
Collaborated with fellow teachers on various projects related to curriculum design and implementation.
Directed and supervised children during field trips and special activities.
Met with administrators and department team members to work on curriculum planning and assessment methods.

Education

High School Diploma -

Primavera Online High School