Jocelyn Yanez
Goodyear,AZ
Summary
Analytical and organized professional with background dispatching services. Keeps jobs and services on-time by planning diligently while handling large group of technicians. Excels at monitoring operations and proactively correcting problems.
Overview
3
3
years of professional experience
Work History
Dispatcher
EMCOR Service Arizona
Phoenix, AZ
05.2024 - Current
- Arranged for repairs to restore service and schedules.
- Received and dispatched calls for emergency services.
- Maintained current knowledge of personnel in the field, and completed services or delays.
- Prepared daily work and schedules.
- Recorded and maintained files or records of customer requests, work or services performed.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Addressed questions, problems or requests for service or equipment.
- Received or prepared work orders.
- Investigated and resolved customer and vendor issues to retain business.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
Preschool Teacher
Growing Minds Preschool
Surprise, AZ
05.2022 - 05.2023
- Organized educational materials and resources to create an engaging learning environment.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Administered and documented results of student assessments.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Collaborated with fellow teachers on various projects related to curriculum design and implementation.
- Directed and supervised children during field trips and special activities.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
Education
High School Diploma -
Primavera Online High School
Phoenix, AZ10-2015
Skills
- Work order management
- Time management
- Customer relations
- Active listening
- Verifying coverage
- Dispatching field personnel
- Verbal and written communication
- COINS proficiency
- Prioritizing calls
- Attention to detail
- Customer relationship management
- Dispatch coordination
- Multitasking and organization
- Updating logs
Timeline
Dispatcher
EMCOR Service Arizona
05.2024 - Current
Preschool Teacher
Growing Minds Preschool
05.2022 - 05.2023
High School Diploma -
Primavera Online High School
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